Guest Services Associate - Part Time 10 to 15 Hours Weekly, 2 Positions

City of Concord; Concord (NH); On-site; USD 19,000 - 25,000; Part time

Job summary

City of Concord is seeking a part-time Guest Services Associate for the Parks & Recreation Department. You will supervise programs and rentals at the City Wide Community Center and Merrimack Lodge, manage front desk operations, and assist with room setups and cleaning.

The role requires excellent customer service, basic computer skills, and the ability to work evenings and weekends. Physical tasks include lifting up to 50 pounds and standing for periods.

Qualifications

• Associates degree in Business, Recreation, or Hospitality is preferred.
• Any combination of education, training and experience which provides the knowledge, skills and abilities required for the job.
• Operator's License required.
• Youth and Adult CPR and First Aid certification preferred.

Responsibilities

• Performs work in the general supervision of the city-wide Community Center, provides exceptional customer service.
• Supervises class registrations, uses computers, and handles cash transactions.
• Sets up and takes down for classes and public meetings.
• Performs minor cleaning of rooms and picks up trash as needed.
• Assists with securing the building at the end of day.
• Maintains inventory of all supplies required to perform the duties.
• Performs other related duties as assigned.

Skills

Customer service

Cash handling

Telephone handling

Front desk operations

Time management

Education

Associates degree in Business, Recreation, or Hospitality

Operator's License

CPR and First Aid certification

Tools

POS / cash register

MS Office

Job description

Description

The Parks and Recreation Department has an opening for a part time Guest Services Associates. This position is instrumental for efficient operations of the City Wide Community Center and Merrimack Lodge at White Park. This position will be responsible for the supervising of programs and rentals at the two locations and room set ups/cleaning as needed. Applicants will also be responsible for answering the telephone, helping patrons while using the building and all front desk operations. The City Wide Community Center boasts the following amenities: four program rooms, two exercise rooms, library services, an auditorium with stage, gymnasium, a teaching/pre-kitchen and outside patios. Merrimack Lodge hosts a beautiful rental center for White Park as well as Ice Skating rentals in season. This position is highly visible working alongside fulltime staff and community centers patrons,

DEPARTMENT:

Parks & Recreation Department

TYPICAL WORK SHIFT/SCHEDULE:

10 to 15 Hours Weekly, Staff works evenings from 3 - 9 pm and weekend hours vary from 7:30 am to 5 pm.

APPLICATION INSTRUCTIONS:

Must be 18 years of age or older to work in this position.

Open until filled with weekly review of all applicants.

A City Application is required. Applications may be completed online at www.concordnh.gov. For more information on applying, please call the Human Resources Department at (voice) or TTY at or 7-1-1. The City of Concord complies with federal and state disability laws and makes reasonable accommodations for applicants and candidates with disabilities. Requests for accommodation during the job application and/or interview process should be made to Human Resources by calling or emailing .

Examples of Duties

Job summary:

Performs work in the general supervision of the city-wide Community Center, provides exceptional customer service.

Essential Job Functions:

Performs building supervision duties, which include accepting class registration, using computers, and cash handling.

Set up and take down for classes and public meetings.

Minor cleaning of rooms - pick up trash, sweep floors as needed.

Assists with securing building at the end of day.

Maintains inventory of all supplies required to perform the duties of the position.

Performs other related duties as assigned.

Typical Qualifications

Education and Experience:

Associates degree in Business, Recreation, or Hospitality is preferred.

Any combination of education, training and experience which provides the knowledge, skills and abilities required for the job.

Licenses and Certifications:

Operator's License

Youth and Adult CPR and First Aid certification

Supplemental Information

MATERIAL AND EQUIPMENT USED:

Computer, Telephone

KNOWLEDGE, SKILLS, AND ABILITIES:

Knowledge of:

Working with a diverse client base, knowledge of various computer software programs, and providing exceptional customer service.

Skill in:

Use of computers and working with people.

Mental and Physical Abilities to:

Read and comprehend instructions, correspondence and memos.

Use of Computer and telephones are required.

Apply common sense understanding to carry out simple instructions.

Communicating effectively both verbally and in writing.

While performing the essential functions of this job the employee is regularly required to stand, walk, use hands to finger, handle, or feel, reach with hands and arms, climb or balance, stoop, kneel, crouch, or crawl, and lift and/or move up to 50 pounds.

Working Conditions:

The incumbent's working conditions are typically moderately loud and indoors.

This class specification should not be interpreted as all inclusive. It is intended to identify the essential functions and requirements of this job. Incumbents may be requested to perform job-related responsibilities and tasks other than those stated in this specification. Any essential function or requirement of this class will be evaluated as necessary should an incumbent/applicant be unable to perform the function or requirement due to a disability as defined by the Americans with Disabilities Act (ADA). Reasonable accommodation for the specific disability will be made for the incumbent/applicant when possible.

Our organization is committed to ensuring fair treatment, access, and opportunities for all individuals regardless of race, ethnicity, gender, sexual orientation, ability, socioeconomic status, age, religion or other social identities in accordance with state and federal law. We recognize that each individual brings a unique perspective that is informed by their life experience and identity. Our organization is committed to recruiting and retaining the best qualified individuals based on a holistic review of their knowledge, skills, experience, understanding, communication and abilities.