Guest Services Associate - Part Time 10 to 15 Hours Weekly, 2 Positions

Concord, NH; Concord (NH); On-site; USD 21,000 - 28,000; Part time

Job summary

The City of Concord's Parks & Recreation Department is seeking a part-time Guest Services Associate for the City Wide Community Center and Merrimack Lodge at White Park. You will supervise programs and rentals, assist with room setups and cleaning, and handle front desk duties including phone inquiries.

Evening shifts 3-9 pm and weekend hours vary; the role involves customer service, cash handling, and coordinating with staff to ensure smooth operations in a busy community facility.

Qualifications

• Associates degree in Business, Recreation, or Hospitality is preferred.
• Any combination of education, training and experience which provides the knowledge, skills and abilities required for the job.

Responsibilities

• Provides exceptional customer service at front desk and assists patrons.
• Performs building supervision duties including class registrations, cash handling and using computers.
• Set up and take down for classes and public meetings.
• Minor cleaning of rooms and maintaining inventory of supplies.
• Assists with securing the building at the end of day.

Skills

Customer service

Cash handling

Computer literacy

Verbal communication

Education

Associates degree in Business, Recreation, or Hospitality

Tools

Computer software

Job description

Description

The Parks and Recreation Department has an opening for a part time Guest Services Associates. This position is instrumental for efficient operations of the City Wide Community Center and Merrimack Lodge at White Park. This position will be responsible for the supervising of programs and rentals at the two locations and room set ups/cleaning as needed. Applicants will also be responsible for answering the telephone, helping patrons while using the building and all front desk operations. The City Wide Community Center boasts the following amenities: four program rooms, two exercise rooms, library services, an auditorium with stage, gymnasium, a teaching/pre-kitchen and outside patios. Merrimack Lodge hosts a beautiful rental center for White Park as well as Ice Skating rentals in season. This position is highly visible working alongside fulltime staff and community centers patrons. If you enjoy working with people in a fun, busy environment, apply today!

DEPARTMENT: Parks & Recreation Department

TYPICAL WORK SHIFT/SCHEDULE: 10 to 15 Hours Weekly, Staff works evenings from 3 - 9 pm and weekend hours vary from 7:30 am to 5 pm.

Examples of Duties

Job summary: Performs work in the general supervision of the city-wide Community Center, provides exceptional customer service.

Essential Job Functions

• Performs building supervision duties, which include accepting class registration, using computers, and cash handling.
• Set up and take down for classes and public meetings.
• Minor cleaning of rooms - pick up trash, sweep floors as needed.
• Assists with securing building at the end of day.
• Maintains inventory of all supplies required to perform the duties of the position.
• Performs other related duties as assigned.

Typical Qualifications

Education and Experience

Associates degree in Business, Recreation, or Hospitality is preferred.

Any combination of education, training and experience which provides the knowledge, skills and abilities required for the job.

Licenses and Certifications

Operator's License

Youth and Adult CPR and First Aid certification

Supplemental Information

Material and Equipment Used

Computer, Telephone

Knowledge

Working with a diverse client base, knowledge of various computer software programs, and providing exceptional customer service.

Skill

Use of computers and working with people.

Mental and Physical Abilities to

Read and comprehend instructions, correspondence and memos.

Use of Computer and telephones are required.

Apply common sense understanding to carry out simple instructions.

Communicating effectively both verbally and in writing.

While performing the essential functions of this job the employee is regularly required to stand, walk, use hands to finger, handle, or feel, reach with hands and arms, climb or balance, stoop, kneel, crouch, or crawl, and lift and/or move up to 50 pounds.

Working Conditions

The incumbent's working conditions are typically moderately loud and indoors.

This class specification should not be interpreted as all inclusive. It is intended to identify the essential functions and requirements of this job. Incumbents may be requested to perform job-related responsibilities and tasks other than those stated in this specification. Any essential function or requirement of this class will be evaluated as necessary should an incumbent/applicant be unable to perform the function or requirement due to a disability as defined by the Americans with Disabilities Act (ADA). Reasonable accommodation for the specific disability will be made for the incumbent/applicant when possible.

Equal Opportunity

Our organization is committed to ensuring fair treatment, access, and opportunities for all individuals regardless of race, ethnicity, gender, sexual orientation, ability, socioeconomic status, age, religion or other social identities in accordance with state and federal law. We recognize that each individual brings a unique perspective that is informed by their life experience and identity. Our organization is committed to recruiting and retaining the best qualified individuals based on a holistic review of their knowledge, skills, experience, understanding, communication and abilities.