Guest Services Associate - Flexible Schedule & Nights

Friends of the Mounts Botanical Garden

West Palm Beach (FL)

On-site

USD 17,000 - 22,000

Full time

12 days ago

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Benefits offered by this job

Flexible schedule

Job summary

Friends of the Mounts Botanical Garden is seeking a Seasonal Guest Services Associate to deliver exceptional frontline service in the Welcome Center and Garden Shop during ILUMINA. You will handle guest check-in, tickets, memberships, and retail sales with poise.

Ideal candidates are friendly, reliable, and enjoy interacting with people in a festive environment, working nights and holidays as needed.

Qualifications

Excellent communication and customer service skills.
Comfortable working in a fast-paced, public-facing role.
Able to stand for extended periods and work outdoors in Florida weather.
Basic computer and cash-handling skills required.
Bilingual (English/Spanish) helpful but not required.

Responsibilities

Greet and assist guests with a warm, professional attitude.
Process admissions, event tickets, memberships, and retail sales accurately using POS and CRM systems.
Provide information about ILUMINA, MBG events, and Garden memberships.
Handle questions or concerns courteously, referring complex issues to a supervisor.
Assist with stocking, organizing, and maintaining merchandise displays.
Ensure the Welcome Center and Garden Shop remain clean, organized, and guest-ready.
Monitor inventory and report restock needs.
Collaborate with staff and volunteers to create a positive team atmosphere.