Seasonal Guest Experience & Membership Host

Naples Botanical Garden Inc; East Naples (FL); On-site; USD 18,000 - 26,000; Part time

Job summary

Naples Botanical Garden Inc. seeks a seasonal Visitor Services Associate to greet members and guests, assist with tickets, and promote Garden memberships at the Visitor Center. You will operate the POS system, balance daily transactions, and share up-to-date Garden information with visitors, volunteers, and staff.

Weekend, evenings, and holidays availability is required. Fluency in Spanish and/or Haitian Creole is a plus, and a positive, professional appearance is expected in a welcoming Garden

Qualifications

• Strong communication and customer service skills.
• Flexible schedule required; weekends, nights, and holiday availability.

Responsibilities

• Greets incoming members and guests in a prompt and welcoming manner.
• Must be willing to be in the presence of dogs on our dog admission days.
• Occasionally may be asked to check in or greet visitors outside of ticketing booths.
• Always maintain a professional appearance and professional conduct.
• Efficiently and accurately operates a POS system, which includes daily balancing.
• Reviews and understands the Garden’s day-to-day operations, special events, website, and exhibitions by reviewing Visitor Services resources and Garden calendars daily. Proactively relays this information to visitors.
• Promotes and sells Naples Botanical Garden Memberships.
• Follows proper procedures for opening and closing the Visitor Center when scheduled.
• Maintains the appearance of the Visitor Center, which includes stocking maps, and brochures. As well as cleaning scooters and wheelchairs.
• Other duties as assigned.

Skills

Customer service

Communication

Spanish language

Tools

POS system

Job description

Naples Botanical Garden Inc. seeks a seasonal Visitor Services Associate to greet members and guests, assist with tickets, and promote Garden memberships at the Visitor Center. You will operate the POS system, balance daily transactions, and share up-to-date Garden information with visitors, volunteers, and staff.

Weekend, evenings, and holidays availability is required. Fluency in Spanish and/or Haitian Creole is a plus, and a positive, professional appearance is expected in a welcoming Garden