Guest Services Associate — Events & Guest Safety

AEG; Detroit (MI); On-site; USD 13,776 - 34,440; Part time

Job summary

AEG is seeking Guest Services Staff in Detroit, Michigan. This role involves providing direct services to guests and ensuring a safe environment inside the venue. Responsibilities include answering guest questions, scanning tickets, assisting ADA patrons, and enforcing venue policies.

The ideal candidate should have a high school diploma and excellent interpersonal skills with the ability to work in a fast-paced environment. The position offers a pay scale of $10 – $25, with potential eligibility for benefits for part-time roles.

Qualifications

• Reliable, punctual, and regular in attendance.
• Ability to lift 50 lbs. without assistance.
• Strong intrapersonal skills with an outgoing, friendly personality.
• Availability to work various hours: nights, weekends, and holidays as required.

Responsibilities

• Answer guest questions and direct them to important areas of the venue.
• Scan tickets for entry and administer applicable wristbands.
• Act as a member of the emergency evacuation team.
• Monitor venue during guest arrival and exit for safety compliance.

Skills

Excellent interpersonal and communication skills

Ability to work in a loud and fast-paced environment

Strong listening and verbal communication skills

Positive attitude with superior customer service skills

Ability to de-escalate tense situations

Education

High School Diploma or equivalent

Job description

AEG is seeking Guest Services Staff in Detroit, Michigan. This role involves providing direct services to guests and ensuring a safe environment inside the venue. Responsibilities include answering guest questions, scanning tickets, assisting ADA patrons, and enforcing venue policies.

The ideal candidate should have a high school diploma and excellent interpersonal skills with the ability to work in a fast-paced environment. The position offers a pay scale of $10 – $25, with potential eligibility for benefits for part-time roles.