Guest Services Associate PM

ZMC Hotels, LLC; Bloomington (IN); On-site; USD 17,000 - 22,000; Full time

Benefits offered by this job

Medical, Dental, and Vision

Paid time off

401(k)

Hotel discounts

Bonuses

Referral bonus

DailyPay

Growth opportunities

Job summary

ZMC Hotels, LLC is seeking motivated front desk staff ready to deliver fast, friendly guest service during peak hours. You will check guests in, answer questions with a smile, and contribute to a positive stay for all guests. This role offers 8-hour shifts across mornings, afternoons, and nights.

We value guest satisfaction, reliable teamwork, and a friendly attitude. Join a team that supports growth and offers opportunities for advancement within the company.

Qualifications

• Must be highly organized and able to manage multiple tasks.
• Thorough knowledge of guest service and satisfaction.
• Excellent verbal and written communication skills.
• Experience supervising or leading a team in a service environment is a plus.
• Basic computational ability is required.
• Proficiency with basic computer systems is expected.

Responsibilities

• Ensure guests are treated efficiently and staff adhere to standards.
• Address guest concerns and ensure timely follow-up.
• Assist in daily maintenance of room inventory to optimize revenue and guest satisfaction.
• Supervise bell staff to ensure smooth arrivals, departures and guest interactions.

Skills

Highly organized

Guest service knowledge

Communication skills

Team leadership

Computational ability

Basic computer skills

Job description

Benefits:

• Free uniforms


• Health insurance


• Opportunity for advancement


• Paid time off


• Training & development


• Vision insurance


• 401(k)


• Dental insurance


• Employee discounts

Company Overview

We provide the best in hospitality - to our employees and our guests. We offer seasonal work and full-time careers; flexible schedules and steady employment; extra cash or career growth. We hire friendly employees who provide quality service.

Job Summary

Fast, fun, and friendly are the main characteristics of this position. Checking in guests during peak hours, showing that classic \"customer service\" smile, and always having fun with this awesome team is what we want from you. We want to help answer guest questions and make their stay as enjoyable as we possibly can. If you are a people kind of person, then we want you for this position.

These are 8 hour shifts that range from 7am-3pm, 3pm-11pm, and 11pm-7am.

Responsibilities:

• Ensure that all guests are being treated in an efficient and courteous manner and that all standards are being applied by all staff members.


• Address all guest concerns and ensure follow up is complete


• Assist in the daily maintenance of room inventory status to achieve optimal levels of revenue while maintaining high levels of guest expectations.


• Supervise the activities and the service levels of the bell staff to ensure that the arrival, departures and all other guest contact are conducted in an efficient and friendly manner.

Qualifications:

• Highly organized.


• Must possess a thorough knowledge of guest service and satisfaction.


• Requires good communication skills, both verbal and written.


• Most tasks are performed in a team environment with the employee acting as a team leader.


• Must possess basic computational ability.


• Must possess basic computer skills.

Benefits/Perks:

• Medical, Dental, and Vision options for full-time employees


• Paid time off and 401(k) for full-time employees


• All employees get discounts on hotels across the country! Get franchise rates at all hotels within the same brand plus discounts on other hotels managed by ZMC Hotels


• Regular opportunities for bonuses


• $250 referral bonus for you and a referred associate


• DailyPay: access to your already earned wages before payday


• Opportunities for upward mobility and growth within the company