Guest Services Associate

European Wax Center; Redwood City (CA); On-site; USD 22,000 - 32,000; Full time

Benefits offered by this job

Commissions on wax passes

Monthly sales contests

Job summary

European Wax Center in Redwood City, CA is seeking aGuest Service Associate to greet guests, manage reservations, and promote wax passes in a fast-paced, friendly environment.

You will earn commissions on wax pass sales and participate in monthly sales contests, contributing to overall guest satisfaction and center performance. The role includes opening/closing procedures, maintaining front-of-center areas, and upholding dress code and policies.

Qualifications

• High school diploma or equivalent required.
• Sales experience preferred (retail or guest services).
• Positive, personable demeanor with strong communication skills.

Responsibilities

• Greet guests and manage front-of-center activities.
• Promote and sell Wax Passes; earn commission on sales.
• Manage opening/closing procedures and reservation book.

Skills

Sales experience

Customer service

Communication skills

Flexible schedule

In-person work

Education

High school diploma

Tools

POS systems

Job description

Position Summary:

As a Guest Service Associate (GSA) at European Wax Center, you play a pivotal role in delivering a professional, high-quality experience to our guests, embodying our core values while maintaining a cheerful and positive demeanor. You are the first and last impression our guests have, making your role essential to their overall experience. This position goes beyond fostering a welcoming environment; it also involves actively promoting and selling our wax passes. In addition to your base pay, you have the opportunity to earn commissions from wax pass sales and participate in monthly competitions.

Core Responsibilities:

• Conduct sales of wax passes. Earn commission on Wax passes sold.
• Manage opening and closing procedures.
• Oversee guest flow, addressing questions and managing the Reservation Book.
• Educate guests on Wax Pass benefits, our product portfolio, and product demonstrations.
• Maintain the front of the center, including restocking and refilling brochure holders.
• Inform guests about current promotions.
• Maintain cleanliness and meet center and individual performance goals.
• Check weekly schedules and adhere to the dress code.
• Follow all corporate policies and procedures.
• Engage in community events and marketing activities as requested.
• Participate in weekly training sessions and actively engage.
• Create memorable experiences by personalizing interactions with guests.

Knowledge and Skills:

• Education: High school or equivalent (Preferred)
• Experience: Sales: 1 year (Preferred)
• Work Location: In person
• Flexible availability, including weekends.
• Positive and personable demeanor.
• Receptive to feedback and able to work independently.
• Experience in a fast-paced environment.
• Professional appearance.
• Strong communication skills.
• Experience with POS systems preferred.
• Must be 18+

Physical and Environmental Considerations

• Strength Demands: Medium - Involving up to 50 lbs. of lifting occasionally.
• Physical Demands: Frequent standing, walking, lifting, and reaching. Occasional sitting and carrying.
• Environmental Factors: Fast-paced, primarily indoor environment. May involve some outdoor tasks and irregular hours including nights, weekends, and holidays.

Tools and Equipment

Use of center equipment such as cash registers, cleaning supplies, and office equipment. Some maintenance tasks as required.

Shifts:

• Weekday Morning and Evening shifts.
• Weekend availability for Saturday or Sunday required.

European Wax Center is a national franchise of independently owned and operated businesses. Franchisee owners are solely responsible for all employment-related matters for their centers.

About European Wax Center

European Wax Center, a leading beauty lifestyle brand franchise founded in 2004 by the Coba brothers, offers guests a full suite of waxing services, as well as a proprietary line of beauty products in the skincare, body, and brow categories. EWC provides guests with a modern environment for a comfortable and luxurious experience, which is focused on EWC’s vision of Revealing Beautiful Skin, through exceptional services by professionally trained and certified waxing experts. So confident in the experience, EWC offers first-time guests a free wax on some of its most popular services. EWC prides itself on its unique franchise business model and its network of more than 800 centers across the U.S. For more information about EWC, visit: http://www.waxcenter.com/

It is the policy of European Wax Center to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law.

European Wax Center®, a leading beauty lifestyle brand franchise founded in 2004 by the Coba brothers, offers guests a full suite of waxing services, as well as a proprietary line of beauty products in the skincare, body, and brow categories. EWC provides guests with a modern environment for a comfortable and luxurious experience, which is focused on EWC’s vision of Revealing Beautiful Skin®, through exceptional services by professionally trained and certified waxing experts. So confident in the experience, EWC offers first‑time guests a free wax on some of its most popular services. EWC prides itself on its unique franchise business model and its network of more than 800 centers across the U.S.
For more information about EWC, visit: http://www.waxcenter.com