Guest Services Associate

European Wax Center; Foster City (CA); On-site; USD 25,000 - 30,000; Full time

Benefits offered by this job

Commission on wax passes

Monthly competitions

Job summary

European Wax Center in Foster City, CA seeks a Guest Service Associate to deliver a premier guest experience while actively promoting Wax Passes. Base pay plus commissions and monthly contests drive performance.

Responsibilities include front desk duties, reservations, educating guests on Wax Pass benefits, restocking brochures, and participating in weekly trainings. Weekend availability and a professional appearance are expected.

Qualifications

• Education: High school or equivalent preferred.
• Experience: Sales background preferred.
• Work location: In person
• Flexible availability, including weekends.
• Must be 18+.

Responsibilities

• Sell wax passes and earn commissions.
• Open and close procedures.
• Manage guest flow and reservations.
• Educate guests on Wax Pass benefits.
• Maintain front of center and restock brochures.
• Inform guests about promotions.
• Follow policies and participate in training.
• Engage in community events as requested.
• Create memorable experiences for guests.

Skills

Communication skills

Sales experience

Positive demeanor

Professional appearance

Independent work

Education

High school diploma or equivalent

Tools

POS systems

Job description

Position Summary:

As a Guest Service Associate (GSA) at European Wax Center, you play a pivotal role in delivering a professional, high-quality experience to our guests, embodying our core values while maintaining a cheerful and positive demeanor. You are the first and last impression our guests have, making your role essential to their overall experience. This position goes beyond fostering a welcoming environment; it also involves actively promoting and selling our wax passes. In addition to your base pay, you have the opportunity to earn commissions from wax pass sales and participate in monthly competitions.

Core Responsibilities:

• Conduct sales of wax passes. Earn commission on Wax passes sold.
• Manage opening and closing procedures.
• Oversee guest flow, addressing questions and managing the Reservation Book.
• Educate guests on Wax Pass benefits, our product portfolio, and product demonstrations.
• Maintain the front of the center, including restocking and refilling brochure holders.
• Inform guests about current promotions.
• Maintain cleanliness and meet center and individual performance goals.
• Check weekly schedules and adhere to the dress code.
• Follow all corporate policies and procedures.
• Engage in community events and marketing activities as requested.
• Participate in weekly training sessions and actively engage.
• Create memorable experiences by personalizing interactions with guests.

Knowledge and Skills:

• Education: High school or equivalent (Preferred)
• Experience: Sales: 1 year (Preferred)
• Work Location: In person
• Flexible availability, including weekends.
• Positive and personable demeanor.
• Receptive to feedback and able to work independently.
• Experience in a fast-paced environment.
• Professional appearance.
• Strong communication skills.
• Experience with POS systems preferred.
• Must be 18+

Physical and Environmental Considerations

• Strength Demands: Medium - Involving up to 50 lbs. of lifting occasionally.
• Physical Demands: Frequent standing, walking, lifting, and reaching. Occasional sitting and carrying.
• Environmental Factors: Fast-paced, primarily indoor environment. May involve some outdoor tasks and irregular hours including nights, weekends, and holidays.

Tools and Equipment

Use of center equipment such as cash registers, cleaning supplies, and office equipment. Some maintenance tasks as required.

Shifts:

• Weekday Morning and Evening shifts.
• Weekend availability for Saturday or Sunday required.

European Wax Center is a national franchise of independently owned and operated businesses. Franchisee owners are solely responsible for all employment-related matters for their centers.

About European Wax Center

European Wax Center, a leading beauty lifestyle brand franchise founded in 2004 by the Coba brothers, offers guests a full suite of waxing services, as well as a proprietary line of beauty products in the skincare, body, and brow categories. EWC provides guests with a modern environment for a comfortable and luxurious experience, which is focused on EWC’s vision of Revealing Beautiful Skin, through exceptional services by professionally trained and certified waxing experts. So confident in the experience, EWC offers first-time guests a free wax on some of its most popular services. EWC prides itself on its unique franchise business model and its network of more than 800 centers across the U.S. For more information about EWC, visit: http://www.waxcenter.com/

It is the policy of European Wax Center to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law.

European Wax Center®, a leading beauty lifestyle brand franchise founded in 2004 by the Coba brothers, offers guests a full suite of waxing services, as well as a proprietary line of beauty products in the skincare, body, and brow categories. EWC provides guests with a modern environment for a comfortable and luxurious experience, which is focused on EWC’s vision of Revealing Beautiful Skin®, through exceptional services by professionally trained and certified waxing experts. So confident in the experience, EWC offers first‑time guests a free wax on some of its most popular services. EWC prides itself on its unique franchise business model and its network of more than 800 centers across the U.S.
For more information about EWC, visit: http://www.waxcenter.com