Guest Services Associate

Vanguard Group Staffing, Inc.; New York (NY); On-site; USD 36,000 - 48,000; Full time

Job summary

Vanguard Group Staffing, Inc. is seeking a Guest Services Associate to facilitate the efficient operation of an office through clerical and administrative tasks.

You will welcome visitors, handle inquiries, and assist with reservations while delivering outstanding service across phone, email, and in-person channels. The role emphasizes a professional, guest-focused demeanor and the ability to manage challenging situations in a hospitality-related environment.

Qualifications

• Bachelor's Degree in Hospitality, Tourism, Communications or related field (highly preferred)
• Strong customer service background. Ideally 1-3 years of experience in hospitality, retail or service industries.
• Excellent verbal and written communication skills.
• Professional, guest-focused demeanor and the ability to manage difficult situations.

Responsibilities

• Welcome and direct visitors and clients.
• Provide excellent customer service over the phone, via email and in-person.
• Answer, screen and transfer phone calls or take detailed messages.
• Handle guest inquiries, complaints and special requests.
• Assist with reservations; scheduling, cancellations or additional requests.
• Perform other duties as assigned.

Skills

Customer service

Verbal communication

Written communication

Education

Bachelor's degree in Hospitality/Communications

Job description

The Guest Services Associate will facilitate the efficient operation of the office by performing a variety of clerical and administrative functions.

Duties & Responsibilities

• Welcome and direct visitors and clients.
• Provide excellent customer service over the phone, via email and in-person.
• Answer, screen and transfer phone calls or take detailed messages.
• Handle guest inquiries, complaints and special requests.
• Assist with reservations; scheduling, cancellations or additional requests.
• Perform other duties as assigned.

Qualifications:

• Bachelor's Degree in Hospitality, Tourism, Communications or related field (highly preferred)
• Strong customer service background. Ideally 1-3 years of experience in hospitality, retail or service industries.
• Excellent verbal and written communication skills.
• Professional, guest-focused demeanor and the ability to manage difficult situations.