Guest Services Associate

Hampton-By-Hilton; Lake Havasu City (AZ); On-site; USD 19,000 - 25,000; Full time

Benefits offered by this job

Medical, Dental, and Vision options

Paid time off

401(k) for full-time employees

Hotel discounts

Bonus opportunities

Referral bonus

DailyPay

Growth opportunities

Job summary

Hampton-By-Hilton in Lake Havasu City, Arizona is seeking a friendly front desk associate to check in guests during peak hours, greet guests with a warm smile, and help ensure a smooth and enjoyable stay for all visitors.

You will answer guest questions, support a collaborative team, handle guest requests, and contribute to service standards. The role emphasizes hospitality, clear communication, and teamwork in a fast-paced environment.

Qualifications

• Thorough knowledge of guest service and satisfaction.
• Good verbal and written communication skills.
• Team environment with leadership responsibilities.
• Basic computational ability.
• Basic computer skills.

Responsibilities

• Ensure guests are treated efficiently and courteously and standards are applied by staff.
• Address guest concerns and ensure follow up is complete.
• Assist in daily maintenance of room inventory to optimize revenue and guest satisfaction.
• Supervise bell staff to ensure efficient and friendly arrival and departures.

Skills

Highly organized

Guest service knowledge

Communication skills

Team leader responsibilities

Computational ability

Basic computer skills

Job description

Company Overview

We provide the best in hospitality - to our employees and our guests. We offer seasonal work and full-time careers; flexible schedules and steady employment; extra cash or career growth. We hire friendly employees who provide quality service.

Job Summary

Fast, fun, and friendly are the main characteristics of this position. Checking in guests during peak hours, showing that classic “customer service” smile, and always having fun with this awesome team is what we want from you. We want to help answer guest questions and make their stay as enjoyable as we possibly can. If you are a people kind of person, then we want you for this position.

These are 8-hour shifts that range from 6am-2pm, 12-8pm and 2-10pm.

Responsibilities:

• Ensure that all guests are being treated in an efficient and courteous manner and that all standards are being applied by all staff members.
• Address all guest concerns and ensure follow up is complete
• Assist in the daily maintenance of room inventory status to achieve optimal levels of revenue while maintaining high levels of guest expectations.
• Supervise the activities and the service levels of the bell staff to ensure that the arrival, departures and all other guest contact are conducted in an efficient and friendly manner.

Qualifications:

• Highly organized.
• Must possess a thorough knowledge of guest service and satisfaction.
• Requires good communication skills, both verbal and written.
• Most tasks are performed in a team environment with the employee acting as a team leader.
• Must possess basic computational ability.
• Must possess basic computer skills.

Benefits/Perks:

• Medical, Dental, and Vision options for full-time employees
• Paid time off and 401(k) for full-time employees
• All employees get discounts on hotels across the country! Get franchise rates at all hotels within the same brand plus discounts on other hotels managed by ZMC Hotels
• Regular opportunities for bonuses
• $250 referral bonus for you and a referred associate
• DailyPay: access to your already earned wages before payday
• Opportunities for upward mobility and growth within the company