Guest Services Associate

ZMC Hotels; Colorado Springs (CO); On-site; USD 17,000 - 21,000; Full time

Benefits offered by this job

Medical/Dental/Vision for full-time

PTO & 401(k) for full-time

Hotel discounts nationwide

Regular bonuses

Referral bonus: $250

DailyPay

Career growth opportunities

Job summary

ZMC Hotels is seeking a friendly front desk associate to check-in guests, answer questions, and help make every stay enjoyable. You will work with a collaborative team to provide top-notch service across peak hours and shift rotations.

These 8-hour shifts include 7am-3pm, 3pm-11pm, and 11pm-7am, with opportunities for bonuses and growth within the company.

Qualifications

• Experience in guest service or hospitality preferred.
• Strong communication skills, both verbal and written.
• Ability to lead a team in a busy front-desk environment.
• Basic computer skills and familiarity with common software.

Responsibilities

• Greet and check-in guests efficiently and courteously.
• Address guest concerns and follow up as needed.
• Assist in daily room inventory to support revenue and guest satisfaction.
• Oversee bell staff to ensure smooth arrivals and departures.

Skills

Guest service

Communication

Team leadership

Computer literacy

Organization

Tools

POS system

Microsoft Office

Guest management software

Job description

Company Overview

We provide the best in hospitality - to our employees and our guests. We offer seasonal work and full-time careers; flexible schedules and steady employment; extra cash or career growth. We hire friendly employees who provide quality service.

Benefits:

• Training & development
• Employee discounts
• Flexible schedule

Company Overview

We provide the best in hospitality - to our employees and our guests. We offer seasonal work and full-time careers; flexible schedules and steady employment; extra cash or career growth. We hire friendly employees who provide quality service.

Job Summary

Fast, fun, and friendly are the main characteristics of this position. Checking in guests during peak hours, showing that classic “customer service” smile, and always having fun with this awesome team is what we want from you. We want to help answer guest questions and make their stay as enjoyable as we possibly can. If you are a people kind of person, then we want you for this position.

These are 8 hour shifts that range from 7am-3pm, 3pm-11pm, and 11pm-7am.

Responsibilities:

• Ensure that all guests are being treated in an efficient and courteous manner and that all standards are being applied by all staff members.
• Address all guest concerns and ensure follow up is complete
• Assist in the daily maintenance of room inventory status to achieve optimal levels of revenue while maintaining high levels of guest expectations.
• Supervise the activities and the service levels of the bell staff to ensure that the arrival, departures and all other guest contact are conducted in an efficient and friendly manner.

Qualifications:

• Highly organized.
• Must possess a thorough knowledge of guest service and satisfaction.
• Requires good communication skills, both verbal and written.
• Most tasks are performed in a team environment with the employee acting as a team leader.
• Must possess basic computational ability.
• Must possess basic computer skills.

Benefits/Perks:

• Medical, Dental, and Vision options for full-time employees
• Paid time off and 401(k) for full-time employees
• All employees get discounts on hotels across the country! Get franchise rates at all hotels within the same brand plus discounts on other hotels managed by ZMC Hotels
• Regular opportunities for bonuses
• $250 referral bonus for you and a referred associate
• DailyPay: access to your already earned wages before payday
• Opportunities for upward mobility and growth within the company