Guest Services Associate

Home 2 Suites Colorado Springs; Colorado Springs (CO); On-site; USD 15,000 - 22,000; Full time

Benefits offered by this job

Medical, Dental, Vision

Paid time off and 401(k)

Hotel discounts

Bonuses

Referral bonus

DailyPay

Growth opportunities

Job summary

Home 2 Suites Colorado Springs is seeking a friendly Guest Service professional to check in guests, answer questions, and ensure a great stay. 8-hour shifts run 7am-3pm, 3pm-11pm, and 11pm-7am, with a team-focused environment and opportunities for growth.

The role emphasizes strong guest service, coordination with bell staff, and maintaining high standards of service across shifts. A positive, people-first attitude is essential for success.

Qualifications

• Must be highly organized and detail oriented.
• Strong knowledge of guest service and satisfaction.
• Excellent verbal and written communication skills.
• Ability to lead a shift team.
• Basic math and computer skills.

Responsibilities

• Greet and assist guests during peak hours with a friendly attitude.
• Ensure courteous service and adherence to standards by staff.
• Address guest concerns and follow up to resolution.
• Oversee bell staff to ensure efficient and friendly arrivals/departures.

Skills

Organized

Guest service knowledge

Communication skills

Team leadership

Computational ability

Computer skills

Job description

Benefits:

• Training & development
• Employee discounts
• Flexible schedule

Company Overview

We provide the best in hospitality - to our employees and our guests. We offer seasonal work and full-time careers; flexible schedules and steady employment; extra cash or career growth. We hire friendly employees who provide quality service.

Job Summary

Fast, fun, and friendly are the main characteristics of this position. Checking in guests during peak hours, showing that classic "customer service" smile, and always having fun with this awesome team is what we want from you. We want to help answer guest questions and make their stay as enjoyable as we possibly can. If you are a people kind of person, then we want you for this position.

These are 8 hour shifts that range from 7am-3pm, 3pm-11pm, and 11pm-7am.

Responsibilities:

• Ensure that all guests are being treated in an efficient and courteous manner and that all standards are being applied by all staff members.
• Address all guest concerns and ensure follow up is complete
• Assist in the daily maintenance of room inventory status to achieve optimal levels of revenue while maintaining high levels of guest expectations.
• Supervise the activities and the service levels of the bell staff to ensure that the arrival, departures and all other guest contact are conducted in an efficient and friendly manner.

Qualifications:

• Highly organized.
• Must possess a thorough knowledge of guest service and satisfaction.
• Requires good communication skills, both verbal and written.
• Most tasks are performed in a team environment with the employee acting as a team leader.
• Must possess basic computational ability.
• Must possess basic computer skills.

Benefits/Perks:

• Medical, Dental, and Vision options for full-time employees
• Paid time off and 401(k) for full-time employees
• All employees get discounts on hotels across the country! Get franchise rates at all hotels within the same brand plus discounts on other hotels managed by ZMC Hotels
• Regular opportunities for bonuses
• $250 referral bonus for you and a referred associate
• DailyPay: access to your already earned wages before payday
• Opportunities for upward mobility and growth within the company