Guest Services Associate

ZMC Hotels; Lake Havasu City (AZ); On-site; USD 21,000 - 30,000; Full time

Benefits offered by this job

Medical benefits

Paid time off

401(k)

Hotel discounts

Bonuses

DailyPay

Growth opportunities

Referral bonus

Job summary

ZMC Hotels in Lake Havasu City, AZ is seeking a Front Desk Associate for fast-paced shifts from 6am-2pm, 12pm-8pm, and 2pm-10pm. You will welcome guests, answer questions, and ensure a seamless check-in experience for our guests, always with a friendly demeanor.

The role emphasizes teamwork, clear communication, and a willingness to assist across hotel operations. We offer full-time hours, seasonal opportunities, and growth within the company.

Qualifications

• Must have strong guest service orientation and enjoy helping others.
• Excellent verbal and written communication skills.
• Able to work well in a team and take on a leadership role as needed.
• Ability to manage multiple tasks during peak hours with accuracy.

Responsibilities

• Check in guests with a friendly, efficient approach during peak hours.
• Address guest questions and ensure follow up on concerns.
• Maintain accurate room inventory and contribute to revenue optimization.
• Oversee bell staff to ensure smooth arrivals, departures, and guest contact.

Skills

Customer service

Communication

Team leadership

Multitasking

Problem solving

Education

High School Diploma

Tools

POS system

MS Office

Job description

Company Overview

We provide the best in hospitality - to our employees and our guests. We offer seasonal work and full-time careers; flexible schedules and steady employment; extra cash or career growth. We hire friendly employees who provide quality service.

We provide the best in hospitality - to our employees and our guests. We offer seasonal work and full-time careers; flexible schedules and steady employment; extra cash or career growth. We hire friendly employees who provide quality service.

Job Summary

Fast, fun, and friendly are the main characteristics of this position. Checking in guests during peak hours, showing that classic "customer service" smile, and always having fun with this awesome team is what we want from you. We want to help answer guest questions and make their stay as enjoyable as we possibly can. If you are a people kind of person, then we want you for this position.

These are 8-hour shifts that range from 6am-2pm, 12-8pm and 2-10pm.

Responsibilities

• Ensure that all guests are being treated in an efficient and courteous manner and that all standards are being applied by all staff members.
• Address all guest concerns and ensure follow up is complete
• Assist in the daily maintenance of room inventory status to achieve optimal levels of revenue while maintaining high levels of guest expectations.
• Supervise the activities and the service levels of the bell staff to ensure that the arrival, departures and all other guest contact are conducted in an efficient and friendly manner.

Qualifications

• Highly organized.
• Must possess a thorough knowledge of guest service and satisfaction.
• Requires good communication skills, both verbal and written.
• Most tasks are performed in a team environment with the employee acting as a team leader.
• Must possess basic computational ability.
• Must possess basic computer skills.

Benefits/Perks

• Medical, Dental, and Vision options for full-time employees
• Paid time off and 401(k) for full-time employees
• All employees get discounts on hotels across the country! Get franchise rates at all hotels within the same brand plus discounts on other hotels managed by ZMC Hotels
• Regular opportunities for bonuses
• $250 referral bonus for you and a referred associate
• DailyPay: access to your already earned wages before payday
• Opportunities for upward mobility and growth within the company