Guest Services Associate

TownePlace Suites Harmaville; Harmarville (PA); On-site; USD 32,000 - 52,000; Full time

Benefits offered by this job

Health insurance

Paid time off

401(k)

Employee discounts

Training & development

Vision insurance

Dental insurance

Free uniforms

Opportunities for advancement

Job summary

TownePlace Suites Harmaville is seeking a friendly front desk associate who can deliver fast, efficient service with a smile. You will check guests in and out, answer questions, and support the team to create a welcoming environment.

The role emphasizes guest satisfaction, teamwork, and clear communication. Shifts run hourly across 7am-3pm, 3pm-11pm, and 11pm-7am, with opportunities for advancement within a hospitality-focused property.

Qualifications

• Must be highly organized and able to manage multiple tasks.
• Strong verbal and written communication skills.
• Experience working in a team environment and leading by example.
• Basic computational ability.
• Proficiency with common computer applications.

Responsibilities

• Greet guests and check them in/out with efficiency and courtesy.
• Address guest concerns and ensure follow-up as needed.
• Maintain room inventory status to support revenue goals.
• Supervise bell staff to ensure friendly and efficient service.

Skills

Organized

Customer service

Team leadership

Basic math

Computer literacy

Job description

Benefits:

• Free uniforms
• Health insurance
• Opportunity for advancement
• Paid time off
• Training & development
• Vision insurance
• 401(k)
• Dental insurance
• Employee discounts

Company Overview

We provide the best in hospitality - to our employees and our guests. We offer seasonal work and full-time careers; flexible schedules and steady employment; extra cash or career growth. We hire friendly employees who provide quality service.

Job Summary

Fast, fun, and friendly are the main characteristics of this position. Checking in guests during peak hours, showing that classic “customer service” smile, and always having fun with this awesome team is what we want from you. We want to help answer guest questions and make their stay as enjoyable as we possibly can. If you are a people kind of person, then we want you for this position.

These are 8 hour shifts that range from 7am-3pm, 3pm-11pm, and 11pm-7am.

Responsibilities:

• Ensure that all guests are being treated in an efficient and courteous manner and that all standards are being applied by all staff members.
• Address all guest concerns and ensure follow up is complete
• Assist in the daily maintenance of room inventory status to achieve optimal levels of revenue while maintaining high levels of guest expectations.
• Supervise the activities and the service levels of the bell staff to ensure that the arrival, departures and all other guest contact are conducted in an efficient and friendly manner.

Qualifications:

• Highly organized.
• Must possess a thorough knowledge of guest service and satisfaction.
• Requires good communication skills, both verbal and written.
• Most tasks are performed in a team environment with the employee acting as a team leader.
• Must possess basic computational ability.
• Must possess basic computer skills.

Benefits/Perks:

• Medical, Dental, and Vision options for full-time employees
• Paid time off and 401(k) for full-time employees
• All employees get discounts on hotels across the country! Get franchise rates at all hotels within the same brand plus discounts on other hotels managed by ZMC Hotels
• DailyPay: access to your already earned wages before payday
• Opportunities for upward mobility and growth within the company