Guest Services Representative

Edgewater Hotel & Waterpark; Duluth (MN); Sur place; USD 21 000 - 28 000; Plein temps

Avantages offerts par ce poste

Free uniforms

Health insurance

Paid time off

401(k)

Dental insurance

Résumé du poste

Edgewater Hotel & Waterpark in Duluth, MN seeks a Front Desk Associate to deliver fast, friendly check-in experience during peak hours. You will greet guests, answer questions, and maintain a welcoming atmosphere that helps make each stay memorable.

Shifts are 8 hours long, spanning 7am–3pm, 3pm–11pm, and 11pm–7am. Strong guest-service orientation and teamwork are essential, with opportunities for growth and seasonal or full-time employment.

Qualifications

• Must have strong guest-service orientation.
• Excellent verbal and written communication.
• Ability to work in a team and lead when needed.
• Basic math and computer skills required.
• Well organized with attention to detail.
• Flexible schedule including weekends.

Responsabilités

• Greet and check-in guests during peak hours with a friendly service.
• Address guest concerns and ensure follow-up.
• Maintain room inventory awareness to optimize revenue and guest satisfaction.
• Oversee bell staff service levels during arrival and departure.

Connaissances

Guest service

Communication

Team leadership

Organization

Computer basics

Description du poste

Benefits

• Free uniforms
• Health insurance
• Paid time off
• 401(k)
• Dental insurance

Company Overview

We provide the best in hospitality - to our employees and our guests. We offer seasonal work and full-time careers; flexible schedules and steady employment; extra cash or career growth. We hire friendly employees who provide quality service.

Job Summary

Fast, fun, and friendly are the main characteristics of this position. Checking in guests during peak hours, showing that classic “customer service” smile, and always having fun with this awesome team is what we want from you. We want to help answer guest questions and make their stay as enjoyable as we possibly can. If you are a people kind of person, then we want you for this position.

These are 8 hour shifts that range from 7am-3pm, 3pm-11pm, and 11pm-7am.

Responsibilities

• Ensure that all guests are being treated in an efficient and courteous manner and that all standards are being applied by all staff members.
• Address all guest concerns and ensure follow up is complete
• Assist in the daily maintenance of room inventory status to achieve optimal levels of revenue while maintaining high levels of guest expectations.
• Supervise the activities and the service levels of the bell staff to ensure that the arrival, departures and all other guest contact are conducted in an efficient and friendly manner.

Qualifications

• Highly organized.
• Must possess a thorough knowledge of guest service and satisfaction.
• Requires good communication skills, both verbal and written.
• Most tasks are performed in a team environment with the employee acting as a team leader.
• Must possess basic computational ability.
• Must possess basic computer skills.

Benefits/Perks

• Medical, Dental, and Vision options for full-time employees
• Paid time off and 401(k) for full-time employees
• All employees get discounts on hotels across the country! Get franchise rates at all hotels within the same brand plus discounts on other hotels managed by ZMC Hotels
• Regular opportunities for bonuses
• $250 referral bonus for you and a referred associate
• DailyPay: access to your already earned wages before payday
• Opportunities for upward mobility and growth within the company