Guest Services Associate

Greensboro Science Center; Greensboro (NC); On-site; USD 10,000 - 60,000; Part time

Job summary

An established industry player is seeking a Guest Services Associate to enhance guest experiences at a renowned science center. This role is pivotal in creating a welcoming environment, assisting guests with inquiries, ticket sales, and ensuring smooth operations for group visits. Ideal candidates will possess strong communication and customer service skills, thrive in a fast-paced setting, and demonstrate attention to detail. Join a dedicated team committed to providing exceptional service and making memorable experiences for visitors year-round. If you are passionate about engaging with the public and enjoy a dynamic work environment, this opportunity is perfect for you.

Qualifications

• Strong customer service and communication skills are essential.
• Ability to operate a point-of-sale system accurately.

Responsibilities

• Greet guests and provide exceptional service during admissions.
• Assist with membership and ticket sales efficiently.
• Ensure safe operation of the carousel and assist with group check-ins.

Skills

Customer Service Skills

Communication Skills

Multi-tasking

Problem-solving

Team Collaboration

Attention to Detail

Tools

Point-of-Sale System

Job description

Job Details

Job Location: Greensboro Science Center - Greensboro, NC

Position Type: Part Time

Salary Range: $10.25 Hourly

Description

Introduction

The Guest Services Associate plays a vital role in creating a welcoming and positive experience for all guests at the Greensboro Science Center. As one of the first points of contact, this position requires excellent communication skills, a professional demeanor, and the ability to multi-task in a fast-paced environment. Associates assist guests with general inquiries, ticket and membership sales, and carousel operations, ensuring smooth and efficient service. Additionally, they support the check-in process for group visits, helping coordinate large parties and school groups to ensure a seamless entry experience. This role requires availability on weekdays, weekends, and holidays, as the Greensboro Science Center operates year-round with the exception of New Year’s Day, Thanksgiving Day, Christmas Eve, and Christmas Day.

Demonstrated Skills

• Strong customer service and communication skills
• Ability to operate a point-of-sale system and handle transactions accurately
• Efficient multi-tasking and problem-solving in a busy environment
• Ability to work collaboratively in a team setting
• Attention to detail, particularly in data entry and guest interactions

Responsibilities and Duties

• Admissions and Membership
  • Greet guests warmly and provide exceptional guest service
  • Assist with membership and ticket sales, ensuring accurate transactions
  • Operate a point-of-sale cash register and handle cash and credit card transactions
  • Maintain attention to detail during transactions to retain accurate data entry
  • Answer guest inquiries via phone and in-person interactions
• Carousel Operations
  • Ensure the safe and efficient operation of the carousel
  • Monitor guest activity to ensure safety regulations are followed
• Group Sales Check-In
  • Assist with the check-in process for large groups, including school field trips
  • Communicate with group leaders to ensure accurate reservation details
  • Guide groups through entry procedures
  • Maintain a professional and friendly demeanor during heavily busy check-in times

Environmental Factors

• Some work is performed in an office environment and requires the ability to operate standard office equipment and keyboards.
• This position requires standing and/or sitting for long periods of time.
• Interacting with both individuals and large groups is necessary and unavoidable. Ability to talk, hear, and see are required.
• Physical ability to stand for extended periods and assist with carousel operations.

Qualifications