Guest Services Assistant

Air Asia; United States; Remote; USD 30,000 - 50,000; Full time

Job summary

Join a forward-thinking airline as a Guest Services Assistant, where you'll be the friendly face that ensures a smooth and welcoming experience for all travelers. This role involves managing check-ins, assisting guests, and conducting security checks to maintain safety. With opportunities for career progression and a unique culture that values teamwork and flexibility, you'll thrive in a dynamic environment. Enjoy fantastic perks like free flights and wellness programs while making a real difference in the lives of our guests. If you're passionate about service and ready to embark on an exciting journey, this is the place for you!

Benefits

Health benefits

Time off

Wellness programs

Free flights

Discounts

Partner deals

Qualifications

• Friendly and professional demeanor with a commitment to excellent service.
• Detail-oriented and organized, capable of handling documents with precision.

Responsibilities

• Verify documents and issue boarding passes for seamless check-in.
• Assist passengers, including those with special needs, for easy boarding.

Skills

Fluent in English

Fluent in Thai

Interpersonal Skills

Problem Solving

Detail-Oriented

Team Player

Job description

YOUR ROLE AS A: Guest Services Assistant

You'll be the friendly face our guests remember! As a Guest Services Assistant, you'll ensure a smooth, safe, and welcoming experience for everyone on the ground, making their journey with us a breeze.

WHAT YOU’LL CHAMPION:

1. Seamless Check-in: Verify documents, issue boarding passes, and manage luggage efficiently.
2. Guest Support: Assist all passengers, including those with special needs, for easy boarding and deplaning.
3. Document Management: Handle travel documents meticulously to ensure accuracy.
4. Security Champion: Conduct security checks following all procedures to maintain safety.

WHO YOU ARE:

• Friendly & Professional: Approachable, mature, and committed to excellent service.
• Detail-Oriented & Organized: Handle documents and tasks with precision.
• Great Communicator: Fluent in English and Thai with strong interpersonal skills.
• Team Player: Collaborate effectively in a fast-paced environment.
• Problem Solver: Stay calm under pressure and find solutions.
• Flexible: Able to work shifts and adapt to schedule changes.

WHERE YOU’LL GO:

Begin your journey with us! Progress into roles like Senior Guest Services Officer or explore leadership opportunities within ground operations.

WHAT YOU’LL ENJOY:

• Wellbeing: Health benefits, time off, and wellness programs.
• Financial: Resources for financial planning and career development.
• Allstars Specials: Free flights, discounts, and partner deals – travel the world!
• Unique Culture: Join a fun, dynamic, and supportive team.

OUR HIRING PROCESS:

Application, screening, interviews, assessments, background checks, and offer.

GET TO KNOW AIRASIA:

AirAsia has been the World's Best Low-Cost Airline for 14 consecutive years, serving over 800 million guests. We champion dreams, serve the underserved, and connect ASEAN like no other so that Everyone Can Fly.

GET TO KNOW US:

Founded in 2001, starting with two planes and a 40 million ringgit debt, we are now Capital A, a global brand connecting people and transforming lives across ASEAN. We celebrate diversity and believe in dreaming big. No matter your background or seat preference, we’re excited to have you onboard.

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