Guest Services Associate

FutureCare; Baltimore (MD); On-site; USD 10,000 - 60,000; Full time

Job summary

An established industry player is seeking a dedicated Guest Services Associate to be the first point of contact for visitors and staff. This role emphasizes professionalism and care, ensuring a welcoming environment at the facility. You will be responsible for greeting visitors, managing phone calls, and assisting with clerical tasks. The organization is recognized for its commitment to cultural diversity and employee appreciation, offering competitive pay and a comprehensive benefits package. If you possess exceptional customer service skills and a friendly demeanor, this opportunity is perfect for you to make a meaningful impact in a supportive team environment.

Benefits

Competitive Salary

Excellent Benefits Package

Tuition Reimbursement

Employee Assistance

Matching 401K Plan

Qualifications

• 1+ year of clerical or medical office experience required.
• Must have a welcoming personality and exceptional customer service skills.

Responsibilities

• Greet and direct visitors, vendors, and staff members.
• Answer incoming calls and maintain visitor sign-in sheets.
• Perform clerical duties including typing letters and reports.

Skills

Exceptional customer service skills

Multi-line phone system operation

Clerical duties

Ability to multitask

Education

High school diploma or equivalent

Job description

Overview

At FutureCare our Guest Services Associates play a key role in representing the organization with a high level of professionalism and care. As the First Impression of FutureCare, our Front Desk Receptionist are knowledgeable, helpful, and personable with a keen awareness of the day-day facility operations.

Voted 12 years in a row in The Baltimore Sun as “Top Workplaces”and recognized in US Newsweek as “Best Nursing Homes”, FutureCare stands out as a leader in managing health care across a continuum of care. We embrace cultural diversity within our facilities and are known for recognizing hard work and dedication. Our team members are rewarded for their compassion and care. We offer a competitive Salary, Excellent Benefits Package, Tuition Reimbursement, Employee Assistance, and a matching 401K Plan.

***Competitive Pay $15.00 - 20.14/hr!***

Salary Disclosure Statement

The salary mentioned above reflects the potential base pay range for this role. Bonuses or other incentives (if applicable) are offered separately. Offers will consider such factors as overall experience, job-related qualifications, location, certifications/training, etc.

Responsibilities

• Greet all visitors, vendors, and other staff members to the facility
• Guide or direct all visitors to their proper location
• Explain all Covid guidelines and procedures for entering the facility
• Answers incoming phone calls. Take messages or forward calls to voice mail system
• Sort, organize and forward all mail to appropriate staff and residents
• Maintain visitor sign-in sheets on a daily basis
• Works closely with the Dietary department to assist with meal notices team member lunch payments
• Abide by the standards identified in FutureCare’s Statement of Corporate Ethics and the Corporate Compliance Plan.
• Perform additional clerical duties such as typing tasks as identified including letters, reports, forms, and other correspondences as assigned

Qualifications

• High school diploma or equivalent required
• A minimum of at least 1 year of clerical or medical office experience required
• Previous experience working in a skilled nursing facility or a medical facility a plus
• Must have a welcoming personality and a professional demeanor
• Exceptional customer service skills
• Proven experience operating a multi-line phone system
• Must be able to work independently or as part of a team
• Ability to maintain professional working relationships
• Highly detailed and organized with the ability to multitask

Equal Opportunity Employer

FutureCare has a longstanding policy of providing a work environment that respects the dignity and worth of each individual and is free from all forms of employment discrimination, including harassment, because of race, color, sex, gender, pregnancy, age, religion, national origin, citizenship, marital status, sexual orientation, gender identity, gender expression, physical or mental disability, military or veteran status, or any other characteristic protected by law. We actively promote equality of opportunity for all and welcome all applications.