Guest Services Associate

ZMC Hotels; Pittsburgh (Allegheny County); On-site; USD 30,000 - 50,000; Full time

Job summary

An established industry player in hospitality is looking for friendly and enthusiastic individuals to join their team. This role emphasizes delivering exceptional customer service, ensuring guests feel welcomed and valued during their stay. With flexible schedules and opportunities for career growth, this position offers a chance to work in a dynamic environment where teamwork is key. If you thrive in a fast-paced setting and enjoy making people smile, this is the perfect opportunity for you to shine and grow in your hospitality career.

Benefits

Employee discounts

Flexible schedule

Free uniforms

401(k)

Medical, Dental, and Vision options

Paid time off

Regular opportunities for bonuses

$250 referral bonus

DailyPay access

Opportunities for upward mobility

Qualifications

• Highly organized with strong customer service knowledge.
• Good verbal and written communication skills are essential.

Responsibilities

• Ensure all guests receive efficient and courteous service.
• Address guest concerns and supervise bell staff activities.

Skills

Customer Service

Communication Skills

Organizational Skills

Team Leadership

Basic Computational Ability

Basic Computer Skills

Job description

Company Overview

We provide the best in hospitality - to our employees and our guests. We offer seasonal work and full-time careers; flexible schedules and steady employment; extra cash or career growth. We hire friendly employees who provide quality service.

Job Summary

Fast, fun, and friendly are the main characteristics of this position. Checking in guests during peak hours, showing that classic “customer service” smile, and always having fun with this awesome team is what we want from you. We want to help answer guest questions and make their stay as enjoyable as we possibly can. If you are a people kind of person, then we want you for this position.

These are 8 hour shifts that range from 7am-3pm, 3pm-11pm, and 11pm-7am.

Responsibilities:

• Ensure that all guests are being treated in an efficient and courteous manner and that all standards are being applied by all staff members.
• Address all guest concerns and ensure follow up is complete.
• Assist in the daily maintenance of room inventory status to achieve optimal levels of revenue while maintaining high levels of guest expectations.
• Supervise the activities and the service levels of the bell staff to ensure that the arrival, departures and all other guest contact are conducted in an efficient and friendly manner.

Qualifications:

• Highly organized.
• Must possess a thorough knowledge of guest service and satisfaction.
• Requires good communication skills, both verbal and written.
• Most tasks are performed in a team environment with the employee acting as a team leader.
• Must possess basic computational ability.
• Must possess basic computer skills.

Benefits:

• Employee discounts
• Flexible schedule
• Free uniforms
• 401(k)
• Medical, Dental, and Vision options for full-time employees
• Paid time off and 401(k) for full-time employees
• All employees get discounts on hotels across the country! Get franchise rates at all hotels within the same brand plus discounts on other hotels managed by ZMC Hotels
• Regular opportunities for bonuses
• $250 referral bonus for you and a referred associate
• DailyPay: access to your already earned wages before payday
• Opportunities for upward mobility and growth within the company