Guest Services Associate, Part-Time

Robert Morris University; Pittsburgh (Allegheny County); On-site; USD 10,000 - 60,000; Part time

Job summary

An established educational institution seeks a dedicated Guest Services staff member to enhance the experience of visitors at the Island Sports Center. This part-time role involves greeting guests, managing inquiries, and ensuring smooth operations within the center. The ideal candidate will possess strong communication and organizational skills, thrive in a busy environment, and be committed to providing exceptional customer service. Join a diverse community that values inclusivity and offers a supportive atmosphere. This position is perfect for those looking to make a positive impact while working in a dynamic setting.

Qualifications

• High School diploma or equivalent required.
• Two years of customer service experience preferred.

Responsibilities

• Greet guests and attend to their needs at the Sports Center.
• Answer telephones and manage guest information in the database.

Skills

Organizational skills

Communication skills

Customer service

Education

High School diploma or equivalent

Job description

Position Department: Guest Services

Position Type: Staff Part-Time

Overview: The position is responsible for greeting guests as they arrive at the Island Sports Center (ISC). Must have strong organizational and communication skills and be able to perform all other duties associated with guest service support.

Responsibilities:

1. Responsible for greeting guests as they arrive to the center and attending to their needs and ensuring all services are paid. Checks in user groups and organizes parties.
2. Responsible for answering telephones, taking messages, checking voicemail and transferring calls.
3. Responsible for enrolling customers in Sports Center programs and editing enrollments as necessary.
4. Performs opening, closing and balancing of the register.
5. Maintains guest information in the Sports Center database. Prepares sign-in sheets, copies and flyers. Responsible for sending faxes, sorting mail and waivers, folding brochures, cleaning the desk area and maintaining adequate supplies.
6. All other duties as assigned by the Guest Service Manager and Supervisor and Island Sports Center Chief Executive Officer. This is a part-time position not eligible for University benefits. Work hours are limited to 950 per calendar year and less than 29 hours per week on a regular basis.

Minimum Qualifications:

1. High School diploma or equivalent required.
2. Two years of customer service experience preferred.
3. Excellent communication skills.
4. Good organizational skills.
5. Ability to work in busy environments and with different people.

Exemption Status: Non-Exempt

Act 153 Clearance Required: Yes

Required To Pass a Motor Vehicle Report Check (If driving on behalf of the University): No

Required to Pass a Credit Check: Yes

Commitment to Diversity:

Robert Morris University is committed to increasing diversity in our community and actively pursues individuals from all backgrounds. Additionally, RMU complies with all applicable federal, state and local laws and provides equal opportunity in all educational programs and activities, admission of students and conditions of employment for all qualified individuals regardless of race, color, sex, religion, age, disability, sexual orientation, or national origin.

Reasonable Accommodation Notice:

Federal law requires employers to provide reasonable accommodations to qualified individuals with disabilities. Please email [e-mail] or call us at [phone] if you require a reasonable accommodation to apply for a job or to perform your job.