Guest Services Associate - Front Desk Clerk

Bighornlaw; Burlington (VT); On-site; USD 10,000 - 60,000; Full time

Job summary

A family-owned bed and breakfast in Burlington, VT is seeking a hotel front desk agent to provide exceptional guest experiences. Responsibilities include managing check-ins, answering inquiries, and maintaining guest records. Ideal candidates should possess strong communication and customer service skills.

Qualifications

• At least one year of hospitality experience as a front desk agent preferred.
• Strong communication skills, especially over the phone.

Responsibilities

• Greet guests and handle check-in/check-out procedures.
• Answer phone calls, respond to emails, and manage reservations.
• Coordinate with housekeeping to ensure guest rooms are ready.

Skills

Communication

Time Management

Customer Service

Education

High School Diploma

Tools

Microsoft Office

Reservation Management Systems

Job description

Posted 2 days ago

Description

We’re looking for a positive and professional hotel front desk agent to deliver an exceptional experience to every guest at our guest house. You’ll welcome guests, manage their information, distribute their keys and room assignments, and answer any general inquiries to ensure they have an excellent stay with us. The ideal candidate has brilliant communication skills, a strong work ethic, and a commitment to guest satisfaction. If this sounds like you, apply today!

Responsibilities

1. Greet guests and handle check-in/check-out procedures, including providing keys and recording guest information.
2. Answer phone calls, respond to emails, and manage reservations efficiently.
3. Assist with daily tasks such as cleaning, setting up breakfast service, and restocking supplies.
4. Prepare and set up breakfast items, including fruit, pastries, and beverages.
5. Ensure the breakfast buffet remains clean and stocked during service hours.
6. Handle guest requests and resolve complaints professionally.
7. Maintain accurate records of guest accounts and reservations using reservation management systems.
8. Coordinate with housekeeping to ensure guest rooms are ready and meet standards.

Qualifications

• Enthusiasm for cooking is a plus; previous cooking experience is not required.
• Excellent time management, organizational, and customer service skills.
• Experience with Microsoft Office and reservation management systems.
• At least one year of hospitality experience as a front desk agent or similar role is preferred.
• Strong communication skills, especially over the phone, and ability to handle stressful situations.
• High school diploma, GED, or equivalent.

Compensation

$18 - $20 hourly

About Blind Tiger Burlington

Located in Burlington, VT, our family-owned bed and breakfast offers 14 guest rooms in a charming setting. Whether traveling for business, visiting local colleges, or on a romantic getaway, enjoy modern amenities and a welcoming atmosphere.