Executive Housekeeper Guest Services Associate

State of Delaware; New York (NY); On-site; USD 35,000 - 55,000; Full time

Job summary

Join a dynamic team at a forward-thinking government department where you can make a real impact on community events. This role involves providing exceptional customer service and support for various meetings and events at a prestigious conference center. Your responsibilities will include everything from setting up and breaking down meeting spaces to assisting with food service and ensuring guest satisfaction. If you are passionate about service and enjoy working in a collaborative environment, this is the perfect opportunity for you to contribute to the state's mission of supporting its citizens and enhancing their experiences.

Qualifications

• 6 months experience in planning and directing housekeeping operations.
• Knowledge of inventory control and staff supervision.

Responsibilities

• Setup and breakdown of meetings and events at the conference center.
• Assist with meal preparation and provide guest services.

Skills

Customer Service

Problem-Solving

Inventory Control

Housekeeping Operations

Education

High School Diploma or Equivalent

Tools

Cleaning Supplies

Food Service Equipment

Job description

Introduction

Start your Career at DOS! The Department of State's (DOS) responsibilities are found in virtually every aspect of state government: economic development, finance, transportation, housing, education, culture, and quality-of-life issues. Our mission at DOS ranges from preserving Delaware’s historical sites and collections to supporting small businesses and entrepreneurs, to serving consumers, public employees, and veterans. DOS offers numerous career opportunities and is dedicated to attracting and retaining highly talented individuals who are ready to make a difference in state government. For more information, please visit our website today!

Summary Statement

Seeking a candidate with excellent customer service and creative problem-solving skills to work with state, national, and international guests who utilize the Buena Vista Conference Center for daytime meetings and events, with occasional evening and weekend hours. Duties include physical meeting setup and breakdown, computer and projector setup, beverage and food service setup, assistance with catered meal setup and cleanup, and facility cleaning. The position supports daily operations with meeting schedules and inventory of supplies for cleaning and beverage service products.

Essential Functions

Essential functions are fundamental, core functions common to all positions in the class series and are not intended to be an exhaustive list of all job duties for any one position in the class. Since class specifications are descriptive and not restrictive, incumbents can complete job duties of similar kind not specifically listed here. Sets table for dinner parties, receptions, and lunches. Serves food and beverages; greets and receives guests upon arrival to events; cleans tables after functions; washes, dries, and returns dishes to the storage area. Washes and dries laundry; irons clothes and linens; mends clothes and linens; changes bed linens and turns back bed for guests. Assists with meal preparation by performing such duties as preparing various salads, baking cookies, making coffee, and preparing beverages. Supports operations of the facility by providing courier service, running errands, making urgent deliveries, and picking up orders on an as-needed basis. Dusts and polishes silver and brass fixtures and wood furniture, usually antiques; vacuums, mops, scrubs, and/or waxes floors and walls. Cleans and disinfects bathrooms, kitchens, and appliances and replenishes soap and paper products. Orders paper and cleaning supplies and maintains inventory, loads and unloads food, paper products, and supplies as needed. Assists at functions by taking coats and providing for the needs of guests.

Job Requirements

JOB REQUIREMENTS for Executive Housekeeper Applicants must have education, training, and/or experience demonstrating competence in each of the following areas: Six months experience in planning and directing housekeeping operations; Six months experience in inventory control such as ordering, receiving, tracking, storing, and handling inventory; disbursing materials, supplies, and equipment; Six months experience in record keeping; Knowledge of staff supervision acquired through course work, academic training, training provided through an employer, or performing as a lead worker overseeing the work of others; OR supervising staff which may include planning, assigning, reviewing, and evaluating the work of others; OR supervising through subordinate supervisors a group of professional, technical, and clerical employees.

Additional Posting Information

This is a Casual/Seasonal position which is a non-pension eligible position without healthcare and/or other benefits.

Conditions of Hire

Applicants must be legally authorized to work in the United States. The State of Delaware Executive Branch participates in the Federal E-Verify system where the State will provide the federal government with each new hire's Form I-9 information to confirm that you are authorized to work in the U.S. For more information refer to our job seeker resources.

Selection Process

The application and supplemental questionnaire are evaluated based upon a rating of your education, training, and experience as they relate to the job requirements of the position. It is essential that you provide complete and accurate information on your application and the supplemental questionnaire to include dates of employment, job title, and job duties. For education and training, list the name of the educational provider, training course titles, and a summary of course content. Narrative information supplied in response to the questions must be supported by the information supplied on the application including your employment, education, and training history as it relates to the job requirements. Once you have submitted your application online, all future correspondence related to your application will be sent via email. Please keep your contact information current. You may also view all correspondence sent to you by the State of Delaware in the “My Applications” tab at StateJobs.Delaware.gov.

Accommodations

Accommodations are available for applicants with disabilities in all phases of the application and employment process. To request an auxiliary aid or service please call [phone]. TDD users should call the Delaware Relay Service Number 1-800-232-5460 for assistance. The State of Delaware is an Equal Opportunity employer and values a diverse workforce. We strongly encourage and seek out a workforce representative of Delaware including race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity, or expression.