Guest Services Associate

The Lash Lounge; Houston (TX); On-site; USD 30,000 - 50,000; Full time

Job summary

Join a premier salon as a Customer Service and Sales Associate, where your passion for sales and customer service will shine. In this dynamic role, you'll focus on enhancing the customer experience, driving membership sales, and creating a welcoming atmosphere for guests. With a commitment to excellence, you'll engage with clients, manage bookings, and contribute to a positive team environment. This is an exciting opportunity to grow within a vibrant company that values its employees and offers fantastic perks, including free salon services and growth opportunities. If you thrive in a fast-paced setting and love making connections, we want to hear from you!

Benefits

Free lash extensions

Discounts on retail products

Growth opportunities

Employer cost share for medical insurance

Qualifications

• 2+ years in Front Desk Sales, preferably in Salon/Spa or Membership businesses.
• Experience with MindBody or similar POS software is a plus.

Responsibilities

• Increase membership and retail sales while providing excellent customer service.
• Book appointments and maintain a clean salon environment.

Skills

Customer Service

Sales

Membership Sales

Attention to Detail

Multitasking

Team Player

Tools

MindBody Software

Millennium POS

Job description

We are looking for a highly motivated and experienced Customer Service and Sales Associate for our Lash Lounge in the Houston, Louetta (Vintage Park) area. If you have a P.A.S.S.I.O.N for sales and providing outstanding Customer Service, we would love to hear from you.

WHO WE ARE:
The Lash Lounge is the premier salon for Lash Extensions with over 100 locations in the United States. We offer a complete menu of services including Perming, Tinting, Threading, and more. We are proud to create a warm and inviting atmosphere while focusing on the health and care of our guests’ natural lashes.

WHO WE ARE LOOKING FOR:
We are looking for a highly motivated and experienced Customer Service and Sales Associate for our salon. Your focus will be on providing an excellent customer experience to all of our guests, selling memberships (which save our guests so much money!), and cultivating a positive work environment. You will be highly focused on membership sales, retail sales, and booking clients.

Previous Membership Sales experience is required. Experience with MindBody Software is a plus!

RESPONSIBILITIES:

• Increase membership sales and retail sales
• Greet visitors and provide an excellent customer experience
• Book appointments in person or by phone
• Contribute to group operations, such as inventory maintenance
• Maintain a clean and inviting environment
• Highly reliable team player - key holder responsibility

REQUIRED SKILLS:

• 2 Years or more in Front Desk Sales preferably in Salon/Spa or Membership businesses
• Lash Salon experience preferred
• Strong attention to detail
• Reliable Transportation
• Ability to multitask in a fast-paced environment
• Must be a strong team player
• Ability to work weekends and evenings
• Experience with MindBody, Millennium or other POS software is a plus!

WHY JOIN OUR TEAM?

• Hourly wage; commensurate with experience + Commissions on sales
• Growth opportunities
• Free lash extensions and all other salon services
• Discounts on retail products
• Employer cost share for medical insurance bought on Healthcare exchange