Guest Services Assistant

Snagmetalsmith; Memphis (TN); On-site; USD 30,000 - 40,000; Full time

Job summary

An established industry player is seeking a dynamic individual to be the welcoming face of the Metal Museum. This role requires energy and enthusiasm to provide high-quality customer service to a diverse audience, including visitors, tour groups, and volunteers. Responsibilities include greeting guests, managing inquiries, and promoting membership sales while maintaining a thorough understanding of the Museum's offerings. If you are passionate about engaging with the public and ensuring a positive experience for all, this is an exciting opportunity to contribute to a vibrant cultural institution.

Qualifications

• Strong customer service skills to engage with visitors and provide assistance.
• Ability to manage guest traffic and maintain a welcoming environment.

Responsibilities

• Greet and check-in Museum guests, managing visitor traffic flow.
• Answer the primary Museum telephone line and transfer calls appropriately.
• Promote membership sales and maintain knowledge of Museum exhibitions.

Skills

Customer Service

Communication Skills

Enthusiasm

Interpersonal Skills

Job description

374 Metal Museum Drive
Memphis TN 38106
United States

Purpose: To serve as the first face and voice of the Metal Museum, ensuring high quality customer service for all constituents including visitors, tour groups, class and event participants, clients, members, donors, and volunteers. Energy, enthusiasm, and an interactive demeanor are all required for this position.

Functions & Responsibilities:

1. Staff the Library Desk or Front Desk as needed, greeting and checking-in each Museum guest, member, vendor, and visitor and manage traffic flow for these visitors, and answering any questions they may have.
2. Answer the primary Museum telephone line, transferring callers to appropriate departments.
3. Maintain proper guest services and cash handling procedures.
4. Maintain thorough knowledge of the Museum’s membership levels and promote membership sales.
5. Maintain up-to-date knowledge of the Museum’s history, exhibitions, and programs to provide visitors with additional information as requested.