Guest Services Associate

Wilderness Resort; Wisconsin Dells (WI); On-site; USD 30,000 - 40,000; Full time

Job summary

An established industry player in hospitality is looking for dedicated Guest Services Associates to join their vibrant team. This role offers an exciting opportunity to provide exceptional customer service in a dynamic environment. You'll be responsible for ensuring guest satisfaction through efficient room registration, payment processing, and addressing guest needs. With a focus on teamwork and a family-like atmosphere, this position promises a rewarding experience where your contributions will be valued. Join a leading resort that prioritizes both guest and employee satisfaction, and be part of a community that treats you like family!

Benefits

Employee Discounts

Flexible Scheduling

Access to Resort Amenities

Health Insurance Options

Qualifications

• Dependable and enthusiastic individuals with strong customer service skills.
• Ability to handle cash and manage guest accounts effectively.

Responsibilities

• Register and assign rooms to guests, ensuring superior guest services.
• Compute bills, collect payments, and manage guest transactions.
• Communicate with guests and departments for smooth hotel operations.

Skills

Customer Service

Communication

Cash Handling

Problem Solving

Education

High School Diploma

Tools

Reservation System Software

Point of Sale Systems

Job description

Wilderness - Wisconsin Dells, WI, 511 E Adams St, Wisconsin Dells, Wisconsin, United States of America Req #116

Friday, April 11, 2025

Wilderness Resort in Wisconsin Dells, Wisconsin is America's Largest Waterpark Resort! The Wilderness provides a fun, safe, and memorable experience to not only our guests but our employees as well! We are a family-owned resort that takes pride in ensuring guest satisfaction as well as treating our employees like family. We strive for excellence within our resort and hope to create a long-lasting positive influence on the employees that join our team!

Join the Wilderness Family for a rewarding employment experience! #WeAreFamily

The Wilderness Resort is seeking hardworking, dependable, enthusiastic, customer service driven individuals to join our fast-paced team! Employees have access to great benefits, amenity usage, and so much more!

The Guest Services Associate position is responsible for registering and assigning rooms to guests, issuing room keys, transmitting and receiving messages, keeping records of occupied rooms and guest accounts, making and confirming reservations, and presenting statements to and collecting payments from departing guests.

This is a part- or full-time position with day, night, and weekend availability.

Essential duties and responsibilities include but are not limited to:

• Ensure superior guest services as dictated in Guest Services training.
• Greet, register, and assign rooms to guests of the hotel.
• Verify guest's credit card, establish how the guest will pay for the accommodations, and if necessary, obtain a deposit and a copy of the guest's I.D.
• Keep records of room availability and guest accounts manually or by using computers.
• Compute bills, collect payments, and make change for guests.
• Perform simple booking activities such as balancing cash accounts.
• Issue room keys and direct guests to their room.
• Review accounts and charges with guests during the checkout process.
• Post charges for rooms, food & beverage, and all other miscellaneous charges.
• Transmit and receive messages using telephone, cell phone, or radio.
• Contact appropriate department when guests have special requests, requirements, or needs.
• Responsible for cash banks.
• Communicate with guests and other managers to ensure coordination of hotel activities.
• All other duties as assigned by management.

*Wilderness Resort is an Equal Opportunity Employer*