Guest Services Associate

Harmons; South Jordan (UT); On-site; USD 10,000 - 60,000; Full time

Job summary

Join a vibrant team at a forward-thinking grocery store where your role is crucial in ensuring customers leave with a smile. This position focuses on providing exceptional customer service, processing refunds, and assisting with various store operations. Your ability to communicate effectively and manage tasks efficiently will be key in creating a positive shopping experience. If you thrive in a dynamic environment and are passionate about helping others, this opportunity is perfect for you. Embrace the chance to be part of a mission-driven team that values integrity and collaboration, making a difference in the community one customer at a time.

Qualifications

• High school diploma or GED preferred; basic math and communication skills required.
• Must be customer-minded and possess integrity.

Responsibilities

• Process refunds, answer phones, and provide postal services.
• Ensure cleanliness and sanitation of Guest Services areas.

Skills

Basic math skills

Communication skills

Organization skills

Ability to interpret policies

Customer service skills

Education

High school diploma or GED

Job description

The District, South Jordan, Utah, United States of America

Job Description

Posted Tuesday, July 30, 2024 at 8:00 AM | Expired Saturday, August 10, 2024 at 7:59 AM

$14.00 - $17.21 PER HOUR

GENERAL PURPOSE:

The purpose of this position is to ensure Harmons’ customers leave the store with a positive experience. This person will be processing refunds, answering phones, providing postal services, filling balloon orders, and registering Foodie Club Cards. This person will also provide exceptional customer service.

ESSENTIAL DUTIES & RESPONSIBILITIES:

• Follows established departmental and store policies and procedures
• Ensures the cleanliness and sanitation of all Guest Services areas
• Stocks Guest Services with needed supplies
• Processes refunds
• Performs a full range of postal services
• Answers phones, sends, and receives faxes, makes copies
• Registers Foodie Club Cards and troubleshoots problems/errors in registration, ensuring every customer is signed up correctly and promptly
• Provides and tracks shrink guns and bean hats to associates
• Scans items as quickly and accurately
• Ensures pricing accuracy for items that are scanned
• Handles money and gives accurate change to ensure a balanced till at the end of their shift
• Provides exceptional customer service to every customer
• Answers customer questions and assists customers with finding items throughout the store
• Understands and applies Harmons’ policies for checks, gift cards, WIC, etc.
• Assists as needed to ensure the success of the store as a whole

MARGINAL DUTIES & RESPONSIBILITIES:

Assists with “go-backs.” Performs other job-related duties as assigned.

NATURE OF WORK CONTACTS:

• Consistent and daily interaction with store associates
• Consistent and daily interaction with customers

TRAINING & QUALIFICATIONS:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Desired knowledge, skills, and abilities:

• A high school diploma or GED preferred; or any combination of education, experience, and training which provides the following knowledge, skills, and abilities:
• Basic math skills used for making change
• Ability to interpret policies and procedures
• Excellent organization and planning skills
• Must possess solid communication skills, including verbal and listening skills to communicate with customers and fellow associates effectively and efficiently
• Must possess the ability to accept constructive review and be accountable for one’s own success as well as the success of your team
• Must possess integrity, a positive attitude, be mission-driven, and be self-directed with a demonstrated passion for Harmons’ mission and commitment to working collaboratively
• Continually strives to be product-minded, customer-minded, personnel-minded, detailed, consistent, and forward-focused
• Ability to work weekends, evenings, and holidays

PHYSICAL/SENSORY DEMANDS:

The work environment characteristics described here are representative of those an associate encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Work is generally performed in a safe and comfortable store environment with the possibility of frequent exposure to hot or cold conditions. While performing the duties of this job, the associate is regularly required to grasp, push, pull, carry, stoop, twist, crouch, and reach; perform tasks requiring repetitive motion and eye, hand, and foot coordination; hear and respond to customer inquiries. Also requires standing, walking, and bending throughout the entire workday and the ability to maneuver heavy objects weighing up to 30 pounds from location to location.

We are proud to be an equal opportunity employer and celebrate our employees' differences including race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, and Veteran status. Diversity makes us better.

The District, South Jordan, Utah, United States of America