Guest Services Ambassador — Hotel Front Desk

WSS Harrells Ferry; Baton Rouge (LA); On-site; USD 18,000 - 19,000; Full time

Benefits offered by this job

Paid 30-minute meal break

Job summary

WSS Harrells Ferry, located in Baton Rouge, LA, is seeking a Guest Services Ambassador (GSA) to act as the hotel’s face and service leader at the front desk. The role emphasizes guest satisfaction, efficient check-ins, and proactive guest engagement.

Responsibilities include ensuring accuracy in front desk duties, handling inquiries, and collaborating with departments to guarantee an exceptional stay while maintaining safety standards and revenue opportunities.

Qualifications

• Greet guests warmly and assist with inquiries.
• Address guest comments and resolve conflicts professionally.
• Coordinate front desk tasks including check-ins, renewals, and reservations.
• Maintain building safety and adherence to procedures.
• Drive revenue through upselling ancillary offerings.

Responsibilities

• Provide an excellent guest experience at the front desk.
• Meet with guests to solicit feedback and measure satisfaction.
• Coordinate all front desk operations and related events.
• Ensure safety and compliance in daily studio spaces.

Skills

Front desk operations

Guest relations

Conflict resolution

Safety & compliance

Upselling & revenue

Tools

POS systems

Job description

WSS Harrells Ferry, located in Baton Rouge, LA, is seeking a Guest Services Ambassador (GSA) to act as the hotel’s face and service leader at the front desk. The role emphasizes guest satisfaction, efficient check-ins, and proactive guest engagement.

Responsibilities include ensuring accuracy in front desk duties, handling inquiries, and collaborating with departments to guarantee an exceptional stay while maintaining safety standards and revenue opportunities.