WSS - Hotel Front Desk (GSA) 1

WSS Harrells Ferry; Baton Rouge (LA); On-site; USD 18,000 - 19,000; Full time

Benefits offered by this job

Paid 30-minute meal break

Job summary

WSS Harrells Ferry, located in Baton Rouge, LA, is seeking a Guest Services Ambassador (GSA) to act as the hotel’s face and service leader at the front desk. The role emphasizes guest satisfaction, efficient check-ins, and proactive guest engagement.

Responsibilities include ensuring accuracy in front desk duties, handling inquiries, and collaborating with departments to guarantee an exceptional stay while maintaining safety standards and revenue opportunities.

Qualifications

• Greet guests warmly and assist with inquiries.
• Address guest comments and resolve conflicts professionally.
• Coordinate front desk tasks including check-ins, renewals, and reservations.
• Maintain building safety and adherence to procedures.
• Drive revenue through upselling ancillary offerings.

Responsibilities

• Provide an excellent guest experience at the front desk.
• Meet with guests to solicit feedback and measure satisfaction.
• Coordinate all front desk operations and related events.
• Ensure safety and compliance in daily studio spaces.

Skills

Front desk operations

Guest relations

Conflict resolution

Safety & compliance

Upselling & revenue

Tools

POS systems

Job description

WSS - Hotel Front Desk (GSA) 1

Full Time Associate WSS Harrells Ferry, Baton Rouge, LA, US

Salary Range: $13.00 To $14.00 Hourly

Guest Services Ambassador (GSA): The Hotel's Face and Service Champion!

Your Challenge: Be the Main Point of Contact, Drive Front Desk Efficiency, and Guarantee an Excellent Guest Experience!

Ready to be the "face" of the hotel and the primary leader in guest satisfaction? Join Sandpiper Hospitality (SH), one of the fastest-growing companies in the extended stay market, as our next Guest Services Ambassador (GSA)!

This dynamic role requires you to conduct all front desk operations in an efficient, accurate, and thorough manner. You will work closely with other departments to ensure every guest enjoys an exceptional stay, embodying our value to "Bring the Energy."

Your Essential Service & Operational Functions

As the GSA, you are the cornerstone of the guest journey, responsible for administrative accuracy, service excellence, and property safety.

Key Responsibilities Include:

Guest Relations: Provide an excellent guest experience by greeting guests warmly and offering assistance. Meet with and solicit comments from guests regularly to determine satisfaction. Respond to situations as they arise and manage guest conflict effectively.

Front Desk Coordination: Coordinate all front desk operations such as check-ins, move-outs, renewals, reservations, property tours, and sales events. Handle operational needs efficiently to ensure a seamless experience.

Safety & Compliance: Ensure safety of the building and occupants, contacting emergency services/law enforcement when needed. Be able to respond effectively and according to procedure in times of emergency. Inspect studios and public spaces daily according to company and brand standards.

Revenue Generation: Execute the lead management process and review Studio Inventory daily to maximize studio revenue. Maintain effective sales of ancillary offerings to maximize overall revenue.

Operational Support & Shift Requirements

You are key to the smooth running of the property, providing cross-functional support and maintaining a constant presence.

Property Support: Perform Laundry Duties (sorting, washing, drying, and folding company linen and terry, plus general cleaning of facilities).

Team Versatility: Cross-train on the duties of all non-management staff members and perform those duties as needed or requested by supervision.

Shift Commitment: GSAs are required to stay on site for their entire shift until relieved. A paid 30-minute meal break is provided in consideration; the break is to be taken as available.

Ready to step into this critical customer-facing role where your energy and efficiency drive guest satisfaction?