WSS - Hotel Front Desk (GSA) 1

WSS White Marsh; White Marsh (MD); On-site; USD 23,000 - 26,000; Full time

Job summary

Sandpiper Hospitality in White Marsh, MD is seeking a Guest Services Ambassador (GSA) to serve as the hotel's front-line presence. You will manage guest interactions, assist with check-ins and reservations, and support daily operations to ensure a seamless guest experience.

The ideal candidate excels in customer service, maintains safety standards, and participates in revenue-generating activities while performing light property duties.

Qualifications

• Front desk operations experience preferred.
• Customer service-oriented with strong communication.
• Ability to handle guest requests and conflicts calmly.
• Willingness to work on-site in White Marsh, MD.

Responsibilities

• Greet guests warmly and provide assistance to guests.
• Coordinate check-ins, reservations, and front desk operations.
• Ensure guest safety and respond to emergencies per procedure.
• Lead generation and selling ancillary offerings to maximize revenue.
• Perform laundry duties and assist with general property tasks.
• Cross-train non-management staff and cover shifts as needed.

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

WSS - Hotel Front Desk (GSA) 1

Full Time Associate WSS White Marsh, White Marsh, MD, US

Salary Range: $17.40 To $19.14 Hourly

Guest Services Ambassador (GSA): The Hotel's Face and Service Champion!

Your Challenge: Be the Main Point of Contact, Drive Front Desk Efficiency, and Guarantee an Excellent Guest Experience!

Ready to be the "face" of the hotel and the primary leader in guest satisfaction? Join Sandpiper Hospitality (SH), one of the fastest-growing companies in the extended stay market, as our next Guest Services Ambassador (GSA)!

This dynamic role requires you to conduct all front desk operations in an efficient, accurate, and thorough manner. You will work closely with other departments to ensure every guest enjoys an exceptional stay, embodying our value to "Bring the Energy."

Your Essential Service & Operational Functions

As the GSA, you are the cornerstone of the guest journey, responsible for administrative accuracy, service excellence, and property safety.

Key Responsibilities Include:

Guest Relations: Provide an excellent guest experience by greeting guests warmly and offering assistance. Meet with and solicit comments from guests regularly to determine satisfaction. Respond to situations as they arise and manage guest conflict effectively.

Front Desk Coordination: Coordinate all front desk operations such as check-ins, move-outs, renewals, reservations, property tours, and sales events. Handle operational needs efficiently to ensure a seamless experience.

Safety & Compliance: Ensure safety of the building and occupants, contacting emergency services/law enforcement when needed. Be able to respond effectively and according to procedure in times of emergency. Inspect studios and public spaces daily according to company and brand standards.

Revenue Generation: Execute the lead management process and review Studio Inventory daily to maximize studio revenue. Maintain effective sales of ancillary offerings to maximize overall revenue.

Operational Support & Shift Requirements

You are key to the smooth running of the property, providing cross-functional support and maintaining a constant presence.

Property Support: Perform Laundry Duties (sorting, washing, drying, and folding company linen and terry, plus general cleaning of facilities).

Team Versatility: Cross-train on the duties of all non-management staff members and perform those duties as needed or requested by supervision.

Shift Commitment: GSAs are required to stay on site for their entire shift until relieved. A paid 30-minute meal break is provided in consideration; the break is to be taken as available.

Ready to step into this critical customer-facing role where your energy and efficiency drive guest satisfaction?