Guest Services Ambassador: Front Desk & Guest Experience

Sandpiper Hospitality; Columbus (OH); On-site; USD 21,000 - 23,000; Full time

Benefits offered by this job

Paid meal break

Job summary

Sandpiper Hospitality is seeking a Guest Services Ambassador (GSA) at the Columbus North Front Desk to lead front desk operations and ensure guest satisfaction. You will be the hotel’s face, coordinating check-ins, responding to guest needs, and working with other departments to deliver an exceptional stay.

This role emphasizes safety, service excellence, and revenue generation through lead management and ancillary sales, with a paid 30-minute meal break and on-site duties throughout the shift.

Responsibilities

• Guest Relations: Provide an excellent guest experience by greeting guests warmly and offering assistance. Meet with and solicit comments from guests regularly to determine satisfaction. Respond to situations as they arise and manage guest conflict effectively.
• Front Desk Coordination: Coordinate all front desk operations such as check-ins, move-outs, renewals, reservations, property tours, and sales events. Handle operational needs efficiently to ensure a seamless experience.
• Safety & Compliance: Ensure safety of the building and occupants, contacting emergency services/law enforcement when needed. Be able to respond effectively and according to procedure in times of emergency. Inspect studios and public spaces daily according to company and brand standards.
• Revenue Generation: Execute the lead management process and review Studio Inventory daily to maximize studio revenue. Maintain effective sales of ancillary offerings to maximize overall revenue.
• Property Support: Laundry Duties (sorting, washing, drying, and folding company linen and terry, plus general cleaning of facilities).
• Team Versatility: Cross-train on the duties of all non-management staff members and perform those duties as needed or requested by supervision.
• Shift Commitment: GSAs are required to stay on site for their entire shift until relieved. A paid 30-minute meal break is provided in consideration; the break is to be taken as available.

Job description

Sandpiper Hospitality is seeking a Guest Services Ambassador (GSA) at the Columbus North Front Desk to lead front desk operations and ensure guest satisfaction. You will be the hotel’s face, coordinating check-ins, responding to guest needs, and working with other departments to deliver an exceptional stay.

This role emphasizes safety, service excellence, and revenue generation through lead management and ancillary sales, with a paid 30-minute meal break and on-site duties throughout the shift.