CWS Front Desk (GSA) 1

WSS Virginia Beach; Virginia Beach (VA); On-site; USD 27,000 - 30,000; Full time

Job summary

Sandpiper Hospitality (SH) seeks a Guest Services Ambassador (GSA) at the Virginia Beach property to be the essential first impression for guests. You will manage front desk operations, greet guests warmly, and coordinate inquiries, ensuring a smooth 24/7 operation and a standout guest experience.

This high-visibility role blends guest relations with safety, documentation, and sales. You’ll handle check-ins, renewals, and reservations, maintain accurate logs, and support revenue goals while

Qualifications

• High school diploma or GED required.
• Proficient in reading, writing and speaking English.
• Strong interpersonal communication and customer-service skills.

Responsibilities

• Provide exceptional guest relations and greet guests warmly.
• Coordinate front desk operations including check-ins, renewals, reservations, and property tours.
• Ensure safety and compliance procedures are followed and incidents are documented.
• Accurately document work activity and policies in logs and systems.
• Support sales processes and revenue maximization efforts for the property.

Skills

read, write, speak English

effective communication

conflict management

negotiation

sales skills

Education

High school diploma or GED

Tools

Basic office software

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

CWS Front Desk (GSA) 1

Full Time Associate WSS Virginia Beach, Virginia Beach, VA, US

Salary Range: $13.00 To $14.30 Annually

Guest Services Ambassador (GSA): The Hotel's Face and Experience Architect!

Your Challenge: Master the Front Desk and Ensure Every Guest Experience is Excellent!

Ready to be the essential first impression and the main point of contact for our guests? Join Sandpiper Hospitality (SH), one of the fastest-growing companies in the extended stay market, as our next Guest Services Ambassador (GSA)!

This is a critical, high-visibility role where you act as the "face" of the hotel, responsible for conducting front desk operations in an efficient, accurate, and thorough manner. You are key to ensuring an excellent guest experience and collaborating with all departments, demonstrating your commitment to our value to "Bring the Energy."

Your Guest Relations & Operational Duties

As the GSA, you blend top-tier guest service with efficient administrative and safety operations to ensure the property runs smoothly 24/7.

Key Responsibilities Include:

Exceptional Guest Relations: Provide an excellent guest experience for all guests by greeting them warmly and providing assistance as needed. Meet with and solicit comments from guests regularly to determine satisfaction. Respond to situations and manage guest conflict calmly and effectively to ensure the greatest guest satisfaction possible.

Front Desk Operations: Coordinate front desk operations such as check-ins, move-outs, renewals, reservations, property tours, and sales events. Respond to guest service calls efficiently and expediently.

Safety & Compliance: Ensure safety of the building and occupants, contacting emergency services/law enforcement when needed. Be able to respond effectively and according to procedure in times of emergency. Inspect studios and public spaces daily according to company and brand standards.

Accuracy & Documentation: Ensure all policies and procedures are accurately followed at all times. Document work activity using the appropriate log and according to policy and procedure.

You play a direct role in the property’s financial success by executing sales processes and managing inventory.

Sales Execution: Execute the lead management process and complete all sales and marketing objectives as established by supervision.

Revenue Maximization: Review Studio Inventory daily to ensure maximization of studio revenue. Maintain effective sales of ancillary offerings to accommodate guests’ needs and maximize revenue.

Qualifications & Skills

This role requires a blend of interpersonal finesse, procedural accuracy, and the ability to handle high-stress situations calmly.

Minimum Qualifications

Education: High school diploma or equivalent (GED).

Skills: Must be able to read, write, and speak English proficiently. Intermediate computer operation, effective communication with staff and guests, and effective conflict management, negotiation, and sales skills.

Abilities: Ability to read, comprehend, and follow written procedures. Must be able to respond calmly in situations of conflict and stress, adapt to changes in daily work, and problem solve in a timely manner.

Preferred Qualifications

Experience: 1 or more years of experience in the hospitality, retail, or food service industries (preferred).

Knowledge: Basic understanding of several common office/front desk procedures and practices.

Are You Our Next Experience Architect?

If you possess the polished demeanor, organizational skill, and calm adaptability required to manage a busy front desk and delight every guest, we want to hear from you!