Guest Services Ambassador: 5-Star Front Desk & Valet

Shore-Lodge-Whitetail-LLC; McCall (ID); On-site; USD 32,000 - 42,000; Full time

Job summary

Shore Lodge in McCall, Idaho is seeking a Guest Services Attendant to greet guests, assist with arrivals and departures, and support front desk and bell operations.

This role covers luggage handling, room orientation, transportation coordination, and coordination with resort amenities to ensure a 5-star experience.

The ideal candidate is outgoing, customer-focused, with a clean driving record and ability to multi-task during peak periods.

Qualifications

• Flexibility to work frequent weekend and holiday hours.
• Forbes service experience preferred and/or previous Guest Service Experience.
• High School Diploma or equivalent Education.
• Ability to multi-task while providing superior customer service is required.
• Ability to communicate effectively with and receive information from guests and coworkers.
• Maintenance of a clean driving record and a Valid driver’s license.

Responsibilities

• Serve as a Shore Lodge / Whitetail ambassador, engaging guests at every opportunity.
• Ensure guest arrival, stay and departure service is fulfilled at a 5 Star level; welcome guests and assist at the front door.
• Assist guests with loading/unloading luggage and escorting to their room.
• Provide orientation of Shore Lodge/Whitetail and general area to guests.
• Maintain cleanliness of exterior entry, lobby, and Bell staff area.
• Coordinate Movie Theatre reservations and start-up/guest services.

Skills

Customer service

Communication

Multitasking

Education

High School Diploma

Job description

Shore Lodge in McCall, Idaho is seeking a Guest Services Attendant to greet guests, assist with arrivals and departures, and support front desk and bell operations.

This role covers luggage handling, room orientation, transportation coordination, and coordination with resort amenities to ensure a 5-star experience.

The ideal candidate is outgoing, customer-focused, with a clean driving record and ability to multi-task during peak periods.