Workplace Experience Ambassador

JLL; Franklin (VA); On-site; USD 42,000 - 51,000; Full time

Benefits offered by this job

401(k) matching

Medical/Dental/Vision

Paid parental leave

PTO & Holidays

Early wage access

Job summary

JLL in Franklin, TN is seeking a Workplace Experience Ambassador to deliver hospitality and service excellence at client workplaces. You will be the face of the front desk, greet guests, manage badge processes, and help orient new employees in a fast-paced, collaborative environment.

Daily duties include ensuring spaces are stocked and welcoming, resolving client requests promptly, building relationships with staff and partners, and supporting events.

Qualifications

• High school diploma or GED with 2–3 years in hospitality management or customer-facing roles.
• Excellent interpersonal and communication skills with ability to build rapport across levels.
• Proficient in Word, Excel, PowerPoint, Outlook; comfortable with learning AI tools.
• Able to manage multiple priorities and handle confidential information with discretion.
• Proven track record of proactive, client-focused service and relationship building.

Responsibilities

• Serve as the primary front desk contact and welcome guests and employees.
• Manage arrivals and departures, badge process, and office orientations.
• Spend at least two hours daily engaging with employees at reception and ensuring spaces are stocked and clean.
• Respond to client requests within one business day and coordinate with service teams for solutions.
• Build relationships with client employees, guests, and support staff through authentic engagement.
• Perform routine soft services walkthroughs to monitor SLAs and quality, escalate when needed.
• Collaborate with facilities and service teams to organize events and coordinate meeting prep, ensuring smooth execution.
• Leverage AI tools and BI to identify delivery efficiencies and support continuous improvement.

Skills

Hospitality management

Customer service

Interpersonal communication

Microsoft Office

AI tools

Time management

Education

High school diploma or GED

Tools

Windows-based apps

Job description

JLL empowers you to shape a brighter way.

Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented peopleand empowering them tothrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.

Workplace Experience Ambassador – JLL

What this job involves:

The Workplace Experience Ambassador serves as the face of exceptional hospitality and service delivery within our client workplaces. This dynamic role combines front desk reception, proactive client engagement, and operational coordination to create an environment where employees and guests feel welcomed, valued, and supported. As a key touchpoint in our service delivery model, you’ll bridge the gap between JLL, our service partners, and client organizations by anticipating needs, solving problems, and delivering high-touch experiences that set the standard for workplace excellence. This position offers the opportunity to shape the daily experience of hundreds of employees while developing your professional skills in a fast-paced, people-focused environment where your impact is visible and valued.

What your day-to-day will look like:

• Serve as the primary point of contact at the front desk, warmly welcoming guests and employees, managing arrivals and departures, executing the badging process, and providing office orientations with professionalism and enthusiasm.
• Spend a minimum of two hours daily engaging with employees at reception or entrance areas and conducting floor walkthroughs to ensure workspaces, conference rooms, pantries, and common areas are properly stocked, clean, and maintained to brand standards.
• Proactively manage all client requests and service issues by responding within one business day, providing personal follow-up to ensure complete resolution, and partnering with service teams to deliver creative solutions that exceed expectations.
• Build and maintain meaningful relationships with client employees, guests, and support teams through authentic engagement, active listening, and consistent demonstration of exceptional hospitality and customer service.
• Conduct routine assessments and walkthroughs of soft services delivery to monitor compliance with service level agreements, performance metrics, and quality standards, escalating concerns appropriately to ensure operational excellence.
• Collaborate across facilities management and service teams to organize and operationalize client engagement events, coordinate meeting preparations, and ensure seamless execution of workplace activities without incident.
• Leverage AI tools and business intelligence to identify service delivery efficiencies, contribute to continuous improvement initiatives, and implement best practices that enhance the client experience and operational performance.

Required Qualifications:

• High school diploma or GED with minimum 2-3 years of demonstrated experience in hospitality management, customer service, or similar client-facing role.
• Exceptional interpersonal and communication skills with proven ability to build rapport quickly, demonstrate empathy, and create positive interactions with diverse stakeholders at all organizational levels.
• Strong proficiency in Microsoft Office suite (Word, Excel, PowerPoint, Outlook) and Windows-based applications, with ability to learn and leverage AI tools and emerging technologies for operational efficiency.
• Demonstrated ability to manage multiple priorities simultaneously while maintaining composure under pressure, exercising sound judgment, and handling confidential information with discretion.
• Proven track record of delivering intuitive, proactive service by anticipating client needs, exceeding expectations, and fostering lasting professional relationships through authentic engagement and follow-through.

Preferred Qualifications:

• Experience working in corporate workplace environments or commercial real estate settings with understanding of facilities management operations and soft services delivery.
• Vendor management experience with ability to coordinate effectively with third-party service providers and hold partners accountable to service level agreements and performance standards.
• Strong analytical skills to assess situations, identify trends, spot potential risks, and implement solutions that drive continuous improvement in service delivery.
• Demonstrated initiative, flexibility, and leadership qualities with enthusiasm for creating exceptional workplace experiences and ability to adapt quickly to changing priorities and client needs.
• Experience organizing and executing corporate events, employee engagement activities, or hospitality programs that enhance workplace culture and community.

Location: Franklin, TN

This position does not provide visa sponsorship. Candidates must be authorized to work in the United States without sponsorship.

Estimated compensation for this position:

41,600.00 – 50,900.00 USD per year

This range is an estimate and actual compensation may differ. Final compensation packages are determined by various considerations including but not limited to candidate qualifications, location, market conditions, and internal considerations.

Location:

On-site -Franklin, TN

Personalized benefits that support personal well-being and growth:

JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health. Some of these benefits may include:

• 401(k) plan with matching company contributions
• Comprehensive Medical, Dental & Vision Care
• Paid parental leave at 100% of salary
• Paid Time Off and Company Holidays
• Early access to earned wages through Daily Pay

At JLL, we harness the power of artificial intelligence (AI) to efficiently accelerate meaningful connections between candidates and opportunities. Using AI capabilities, we analyze your application for relevant skills, experiences, and qualifications to generate valuable insights about how your unique profile aligns with the specific requirements of the role you’repursuing.

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Jones Lang LaSalle("JLL") is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process – you may email us at [e-mail]. This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page I want to work for JLL.

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Accepting applications on an ongoing basis until candidate identified.