Facility Ambassador

JLL; San Francisco (CA); On-site; USD 59,000 - 70,000; Full time

Benefits offered by this job

401(k) match

Medical, Dental & Vision Care

Paid parental leave

Paid Time Off

Daily Pay

Job summary

JLL in San Francisco seeks a Facility Ambassador to connect employees, clients, and workplace services. This full-time, on-site role handles event coordination, vendor relationships, work order management, and emergency response to ensure service excellence.

The position emphasizes hospitality, facilities management, and client service, with opportunities to impact costs and performance while collaborating with facility management, engineering, and service providers.

Qualifications

• 2+ years of experience in hospitality, vendor management, facility management, property management, or event coordination.
• Proven event planning and execution skills with strong organizational abilities.
• Proficiency with Microsoft Office Suite including Word, Excel, PowerPoint, and Outlook.
• Exceptional customer service with professional communication and a passion for hospitality.
• Ability to work collaboratively with internal teams and external partners.

Responsibilities

• Act as the primary point of contact for employee inquiries related to workplace services and manage tickets in the CMMS from creation to resolution.
• Conduct regular site walkthroughs to ensure a clean, organized, and safe office environment.
• Plan, coordinate, and execute events, meetings, and conference room setups and manage logistics, catering, and equipment.
• Manage third‑party vendors, track service delivery, validate invoices, and communicate unresolved items to stakeholders.
• Support facility management and engineering with budget requests, financial analysis, purchasing, and cost-saving initiatives.
• Provide reception and building access support, coordinate mail and courier services, and maintain office supplies.
• Collect, analyze, and report data to monitor KPIs and pursue process improvements.

Skills

Hospitality experience

Vendor management

Facility management

Event coordination

Customer service

Education

High school diploma or equivalent

Tools

CMMS

MS Office

Job description

JLL empowers you to shape a brighter way.

Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented peopleand empowering them tothrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.

Facility Ambassador-JLL

What this job involves:

As a Facility Ambassador at JLL, you’ll serve as the vital connection point between our clients, their employees, and the exceptional workplace experience we deliver every day. This full-time, on-site role places you at the center of operations where you’ll manage everything from event coordination and vendor relationships to work order ticketing and emergency response. You’ll be the go-to problem solver who anticipates needs, responds with professionalism, and ensures every detail aligns with service level agreements and client expectations. What sets JLL apart is our culture of collaboration, locally and across the globe, and you’ll experience this firsthand as you partner with facility management teams, engineering staff, and service providers to create seamless operations. Through routine site assessments, proactive relationship management, and creative solutions to unique challenges, you’ll directly impact the comfort and satisfaction of everyone who walks through the door. We believe the most effective teams are built when everyone is empowered to thrive, and this role offers the perfect foundation to develop your skills across hospitality, facilities management, and client service while contributing to meaningful improvements in workplace performance and employee experience.

What your day-to-day will look like:

• Act as the primary point of contact for all employee inquiries, issues, and feedback related to workplace services, managing tickets through the CMMS system from creation through resolution
• Conduct regular site walkthroughs to ensure the office environment remains clean, organized, aesthetically pleasing, and compliant with service level agreements and safety standards
• Plan, coordinate, and execute events, meetings, and conference room setups while managing all associated logistics, catering, and equipment needs
• Manage third-party vendor performance including coordinating service delivery, tracking work order completion, validating invoices, and communicating unresolved items to appropriate stakeholders
• Support the Facility Management and Engineering teams with budgetary requests, financial analysis, purchasing, and tactical planning to achieve cost savings targets and performance goals
• Provide reception support, manage building access passes, coordinate mail and courier services, and maintain office supplies while serving as the onsite emergency point of contact
• Collect, analyze, and report data to ensure alignment with client goals, monitor key performance indicators, and identify opportunities for continuous process improvement

Required qualifications:

• High school diploma or equivalent certification
• 2+ years of relevant experience in hospitality, vendor management, facility management, property management, or event coordination
• Proven track record in event planning and execution with strong organizational and process management skills
• Proficiency with Microsoft Office Suite including Word, Excel, PowerPoint, and Outlook
• Exceptional customer service skills with professional communication abilities and genuine passion for creating positive hospitality experiences
• Demonstrated ability to exercise sound judgment across diverse situations while working collaboratively with internal teams and external partners
• Strong time management and prioritization capabilities with proven success managing multiple priorities in fast-paced environments

Preferred qualifications:

• Experience with computerized maintenance management systems (CMMS) for work order ticketing and tracking
• Background working with service level agreements, key performance indicators, and client satisfaction measurement systems
• Familiarity with facility operations including janitorial services, food service, conference room technology, and building maintenance coordination
• Knowledge of financial reporting, invoice validation, and budget management processes within facilities or property management contexts
• Experience supporting compliance with safety regulations, hazard assessments, and local ordinances and codes

Location:

San Francisco,CA

Schedule:

M-F 8am-5pm

This position does not provide visa sponsorship. Candidates must be authorized to work in the United States without sponsorship.

Estimated compensation for this position:

59,400.00 – 70,000.00 USD per year

This range is an estimate and actual compensation may differ. Final compensation packages are determined by various considerations including but not limited to candidate qualifications, location, market conditions, and internal considerations.

Location:

On-site –San Francisco, CA

Personalized benefits that support personal well-being and growth:

JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health. Some of these benefits may include:

• 401(k) plan with matching company contributions
• Comprehensive Medical, Dental & Vision Care
• Paid parental leave at 100% of salary
• Paid Time Off and Company Holidays
• Early access to earned wages through Daily Pay

At JLL, we harness the power of artificial intelligence (AI) to efficiently accelerate meaningful connections between candidates and opportunities. Using AI capabilities, we analyze your application for relevant skills, experiences, and qualifications to generate valuable insights about how your unique profile aligns with the specific requirements of the role you’re pursuing.

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