Guest Services Agent — Warm Welcomes & Luggage Help

Pyramid Global Hospitality

Nashville (TN)

On-site

USD 22,000 - 31,000

Full time

7 days ago

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Job summary

Pyramid Global Hospitality seeks a Guest Services Agent for Hotel Fraye Nashville, Curio Collection by Hilton, in the Midtown area. The role focuses on delivering a warm welcome, assisting guests with luggage, and guiding them to rooms while sharing hotel amenities and local tips.

Ideal candidates have customer service experience, a friendly, engaging demeanor, and the ability to work flexible shifts in a fast-paced environment. Join a team dedicated to exceptional guest experiences.

Qualifications

At least one year in a customer service role with high guest interaction.
A Valid drivers license with no major infractions for 6 months.
Hospitality industry experience is a plus.
Ability to work in a team environment is a must.
Excellent verbal communication skills.

Responsibilities

Help guests discover their Wanderlust experience.
Provide exceptional customer service by being engaging and taking sincere interest.
Interacts with all guests. The bell person/guest services attendant will welcome each guest to our hotel.
Open doors for guests arriving by motor vehicle and assist with check-in orientation.
Escort guests to the front desk and assist with luggage and room directions.
Park and retrieve guests' vehicles as requested.
Ensure entrance areas are clean and organized.