Guest Services Agent - Warm Front Desk Pro (Daily Pay)

Quorum Hospitality; Vancouver (WA); On-site; USD 20,000 - 29,000; Full time

Benefits offered by this job

Health benefits

Paid time off

401(k)

Education reimbursement

Hotel travel discounts

Daily pay

Job summary

Quorum Hospitality is hiring a Guest Services Agent for Residence Inn Portland Vancouver. You will greet guests, manage reservations, answer inquiries, and coordinate with hotel departments to deliver exceptional service from arrival to departure.

The role emphasizes welcoming guests, handling check-ins/outs, and maintaining lobby cleanliness while ensuring a seamless guest experience.

Qualifications

• Customer service experience in a hotel or related field preferred.
• Must be proficient with Windows operating systems.
• Strong Communication and interpersonal skills required.

Responsibilities

• Greet and welcome guests at the Front Desk in a friendly, service-oriented manner.
• Operate the telephone switchboard courteously.
• Answer inquiries about hotel services, facilities, hours, and local recommendations.
• Coordinate with other hotel departments to ensure guest satisfaction.
• Follow credit policies and quote rates accurately.
• Manage check-ins and check-outs professionally and efficiently.
• Assist with inventory control and stocking of lobby supplies.
• Maintain a welcoming and clean lobby and public spaces.
• Perform other duties as assigned.

Skills

Customer service

Multi-tasking

Problem solving

Positive attitude

Education

High school diploma or equivalent

Tools

Windows proficiency

Job description

Quorum Hospitality is hiring a Guest Services Agent for Residence Inn Portland Vancouver. You will greet guests, manage reservations, answer inquiries, and coordinate with hotel departments to deliver exceptional service from arrival to departure.

The role emphasizes welcoming guests, handling check-ins/outs, and maintaining lobby cleanliness while ensuring a seamless guest experience.