Skier Services Reservation Agent - Winter 2026 - 27

Alterra Mountain Company; Deer Valley (WA); On-site; USD 25,000 - 33,000; Full time

Benefits offered by this job

Ski perks

Subsidized housing

Health benefits

401k with company match

Discounts on equipment and services

Job summary

Deer Valley Resort in Utah is seeking enthusiastic Reservation Agents to join our winter team. You will reserve ski school classes, rentals, childcare, and private lessons by phone, delivering friendly, accurate service to guests.

Start dates are 10/19/26 or 11/9/26 with two weeks of on-site training, then full-time or part-time schedules. After training, you may work 50% on-site and 50% remotely. Benefits include ski perks, subsidized housing, meals, 401k, and health coverage.

Qualifications

• Strong communication, customer service, and organizational skills.
• Exceptional knowledge of PC-based computer systems and the ability to master multiple new programs and informational platforms.
• Typing speed of at least 35 WPM.

Responsibilities

• Communicate departmental services, policies, and procedures to guests in a professional manner
• Accurately book reservations with great attention to detail
• Assist with all office and reservation-related tasks and complete assigned daily duties in a timely and accurate manner
• Handle demanding situations with guests calmly and professionally
• Help maintain and encourage a sense of teamwork among coworkers
• Other duties as assigned

Skills

Communication

Customer service

Organizational skills

Typing speed 35 WPM

PC-based computer systems

Job description

Seasonal Classic, consistent quality from a winning team! Deer Valley Resort is nestled in the Wasatch Mountains of Utah, in the historic mining town of Park City which has evolved into an exciting and diverse mountain ski town. Our staff consists of locals, transplants, seasonal workers from all 50 states and international students from around the globe. We are a diverse workforce where everyone feels welcome, appreciated, and valued. No matter if you are 14 or 84 years, there is a place for you in the Deer Valley family! (Last year over 1,100 staff members celebrated their fifth season or more at Deer Valley).

PURPOSE OF POSITION

Reservation Agents are responsible for reserving winter Skier Services products over the phone, including ski school classes, ski rentals, childcare, and private lessons.

RESPONSIBILITIES

• Communicate departmental services, policies, and procedures to guests in a professional manner
• Accurately book reservations with great attention to detail
• Assist with all office and reservation-related tasks and complete assigned daily duties in a timely and accurate manner
• Handle demanding situations with guests calmly and professionally
• Help maintain and encourage a sense of teamwork among coworkers
• Other duties as assigned

QUALIFICATIONS

• Strong communication, customer service, and organizational skills
• Exceptional knowledge of PC-based computer systems and the ability to master multiple new programs and informational platforms
• Ability to multitask while operating computer and phone systems
• Flexible schedule with 7 day per week availability
• Must attend training sessions prior to season opening
• Typing speed of at least 35 WPM

DATES OF EMPLOYMENT

Start date 10/19/26 OR 11/9/26, through 3/31/27 Two-week training on-site Monday-Friday, then begin Full Time or Part Time schedule FT (4 days per week) or PT (3 days per week) Training and probationary period through early December on-site at Snow Park Lodge, after which agents may work 50% on-site and 50% remotely

PAY RATE

$21.00 per hour

BENEFITS

• Ski perks (vary based on employment status) may include Deer Valley season pass, free skiing or riding at other Alterra Resorts and select local Utah resorts Friends and family ski discounts, free staff ski lessons and discounted rentals (winter staff only)
• Subsidized meals at Employee Dining Rooms offered for staff while on shift
• Subsidized housing options available for seasonal full-time staff
• Discounts for staff members at restaurants, shops, and service providers in Park CityHealthcare options are available for staff members
• 401k plan with company match

Deer Valley Resort is an Equal Opportunity Employer. Find a great job at a resort that’s not only one of the best in the world, but it also feels a lot like home. Our outstanding perks and benefits include a NEW starting wage of $20 per hour, 401k, health benefits, ski privileges, subsidized meals, discounts, and more! Explore indoor and outdoor opportunities in: Food & Beverage, Housekeeping, Lodging Operations, Mountain Operations, and Ski School.

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