Guest Services Agent - Resort Front Desk

Hyatt; Incline Village (NV); On-site; USD 30,000 - 46,000; Full time

Job summary

Hyatt Vacation Ownership in Incline Village, NV is seeking a Guest Service Associate for the Front Office to welcome Owners and guests, manage arrivals and departures, and provide information about the resort and surrounding area to deliver a personalized vacation experience.

You will maintain a professional appearance, handle calls, support colleagues, and adapt to a flexible schedule including evenings, weekends, and holidays.

Responsibilities

• Welcome and acknowledge guests according to Hyatt standards
• Process guest arrivals and departures efficiently
• Provide accurate information about the resort and local area
• Maintain confidentiality of guest information
• Answer phone calls with professional etiquette
• Support team to achieve common goals
• Adapt to a flexible schedule including evenings, weekends, and holidays

Job description

Hyatt Vacation Ownership in Incline Village, NV is seeking a Guest Service Associate for the Front Office to welcome Owners and guests, manage arrivals and departures, and provide information about the resort and surrounding area to deliver a personalized vacation experience.

You will maintain a professional appearance, handle calls, support colleagues, and adapt to a flexible schedule including evenings, weekends, and holidays.