Guest Services Agent - Luxury NYC Hotel

Four Seasons; New York (NY); On-site; USD 41,328 - 52,348; Full time

Job summary

Four Seasons Hotel New York Downtown is seeking a Guest Services Agent to warmly welcome guests, manage check‑in/check‑out, and deliver exceptional service aligned with our luxury brand. You will coordinate with the Concierge, handle guest requests, quote room rates, and assist VIP arrivals while upholding professional hospitality standards and teamwork.

This role requires strong English communication, mobility, and a flexible schedule; hourly pay ranges from $30 to $38 per hour with potential

Qualifications

• Knowledge of Front Desk Operations with good communication skills.
• Must have mobility up to 50 lbs and physical readiness.
• English speaking, writing and reading required.

Responsibilities

• Check in guests in a friendly and efficient manner using guest name.
• Ensure correct room type and rate is charged; assist with luggage and keys.
• Handle check-out and post charges; balance cash and credit transactions.
• Respond to guest requests and coordinate with Concierge and other departments.

Skills

Front Desk Operations

Customer service

English communication

Job description

Four Seasons Hotel New York Downtown is seeking a Guest Services Agent to warmly welcome guests, manage check‑in/check‑out, and deliver exceptional service aligned with our luxury brand. You will coordinate with the Concierge, handle guest requests, quote room rates, and assist VIP arrivals while upholding professional hospitality standards and teamwork.

This role requires strong English communication, mobility, and a flexible schedule; hourly pay ranges from $30 to $38 per hour with potential