Front Desk Agent – The Charter

Mountain Careers LLC.; Vail (CO); On-site; USD 57,859,000 - 61,992,000; Full time

Benefits offered by this job

On-site parking

Ski breaks

Health insurance options

Dental insurance

Vision insurance

Life Insurance

401(K) plan

Career development trainings

Referral program

Paid time off

Job summary

East West Hospitality is seeking a Front Desk Agent in Beaver Creek, CO. You will warmly welcome guests during check-in and provide local area recommendations, transportation assistance, and issue resolution to create memorable stays.

The role emphasizes hospitality, guest-first service, strong communication, and teamwork. Bilingual Spanish is a plus, with shifts including mornings and evenings in a fast-paced mountain environment.

Qualifications

• Hospitality-focused guest service experience.
• Strong communication and phone etiquette.
• Organized multitasker with problem-solving skills.
• Spanish language skills a plus.

Responsibilities

• Own the Arrival: welcome guests from check-in to check-out.
• Be the Local Expert: recommend Beaver Creek area experiences.
• Coordinate transportation and handle guest requests.
• Resolve issues with a service-first attitude.
• Represent The Charter with in-depth knowledge of the property.

Skills

Guest service

Communication skills

Multitasking

Problem solving

Spanish language

Tools

Microsoft Office

TRACK PMS

Microsoft Teams

Job description

On-Site | $21/hr + $500 HIRING BONUS | Beaver Creek, CO

East West Hospitality, our vision is to be the most trusted hospitality services company and employer of choice, built on genuine and enduring relationships. We believe in doing the right thing for each other, our community, our environment, and those we serve.We hope you’ll consider joining us!

The Charter isn’t just a place where guests check in—it’s where their Beaver Creek experience begins!

We’re looking for a Front Desk Agent who thrives on people, loves the mountains, and knows how to make an arrival feel like the start of something great. You’ll be the person guests turn to for everything from the perfect dinner recommendation to a last-minute transportation request, a forgotten detail, or a local tip that makes their vacation even better.

This is hospitality with a front-row seat to Beaver Creek. If you bring confidence, personality, quick thinking, and a genuine desire to make people’s day better, you’ll fit right in!

• What You’ll Do Includes:
  Own the Arrival: Create a warm, polished welcome from check-in through check-out and make guests feel at home from the moment they walk through the door.
• Be the Local Expert: Recommend restaurants, activities, hidden gems, and everything worth experiencing in Beaver Creek and the surrounding area.
• Make It Happen: Coordinate transportation, answer questions, tackle requests, and find solutions—often before guests even have to ask.
• Turn Problems Into Wins: Handle unexpected situations with confidence, professionalism, and a service-first attitude.
• Represent The Charter: Know the property inside and out and bring its amenities, services, and mountain experience to life for every guest.

What’s In It For You:

• Complimentary On-Site Parking – Skip the parking hunt and get to work without the hassle.
• Ski & Mountain Bike Breaks – Work in the mountains, then get out and enjoy them.
• Beaver Creek Lifestyle – Spend your days surrounded by one of Colorado’s premier mountain destinations.
• A People-Focused Career – Build real hospitality experience while working directly with guests from around the world.
• Wellness Incentive – Epic Merchant Ski Pass or an end of ski season bonus, based on hire date

Location: The Charter, Beaver Creek, CO

Start Date:ASAP

Employment Type:Full-Time Year-Round

Pay:$21/hour; hiring bonus paid half after 90 days and the second half after 180 days.

Schedule:AM shifts (7:00 AM–3:00 PM), PM shifts (2:00 PM–10:00 PM), or a combination of both. 5 days/week with 2 consecutive days off

Posting Close Date:11/1/2026 or when filled

We’re looking for a hospitality professional who is passionate about delivering exceptional guest service and creating memorable experiences. You bring a positive attitude, excellent communication and phone etiquette, and a professional, guest-first approach to every interaction. You’re an organized multitasker with strong problem-solving and conflict resolution skills, an attentive listener, and a dependable team player who follows through on commitments. Comfortable using Microsoft Office, including Excel, Word and Teams. You’re confident with technology and eager to learn new systems like our property management system, TRACK. If you thrive in a fast-paced environment, remain calm under pressure, and enjoy helping both guests and homeowners, you’ll fit right in. Spanish bilingual skills are a plus.

Benefits & Perks:

Enjoy complimentary on-site parking in Beaver Creek Village and ski breaks! East West Hospitality offers a comprehensive benefits package designed to support your well-being and professional growth. Enjoy Paid Time Off, and Paid Sick Time, along with Health Insurance options—choose from three plans! We also provide Dental, Vision, and Accident Insurance, Life Insurance, and a Winter Incentive Program that includes a merchant pass or an end-of-season bonus. Our 401(K) Plan comes with a discretionary employer match, and you’ll have access to Career Development Trainings to enhance your skills. Additional perks includediscounts at Eye Pieces and Venture Sports, corporate savings through Perk Spot, and a Sabbatical Program. We also offer a $500 Referral Program and an Employee Assistance Program to ensure your overall well-being.

We are committed to creating an inclusive workplace where everyone feels valued, respected, and empowered to succeed. We welcome applicants from all backgrounds and experiences and make employment decisions based on qualifications, merit, and business needs.