Guest Services Agent: Front Desk & PBX

ViziRecruiter,LLC.; Black Hawk (CO); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Health Benefits Insurance package effective Day 1

$700 Referral Bonus Program

20% discount for Starbucks and food outlets

Education reimbursement program

Career development opportunities

Job summary

A prominent entertainment company located in Black Hawk, Colorado, is looking for Front Desk personnel to provide exceptional service to guests. Responsibilities include managing reservations, assisting guests with inquiries, and performing front desk tasks. Ideal candidates should possess strong computer skills, excellent interpersonal skills, and a high school diploma. The role offers various perks, including health benefits, discounts, and a supportive working environment.

Qualifications

• Prior hospitality or Front Desk experience preferred.
• Must be fluent and literate in English.
• Ability to maintain a high level of confidentiality and professionalism.

Responsibilities

• Provides friendly and efficient service to guests during check in/check out procedures.
• Makes and confirms reservations and assists guests with problems or questions.
• Performs Night Audit duties if assigned to 'grave shift'.
• Maximizes resort revenues by selling reservations based on predetermined rate strategies.

Skills

Strong computer skills

Excellent interpersonal skills

Customer service skills

Basic math and money handling skills

Education

High School Diploma or equivalent

Tools

Microsoft Office

Job description

A prominent entertainment company located in Black Hawk, Colorado, is looking for Front Desk personnel to provide exceptional service to guests. Responsibilities include managing reservations, assisting guests with inquiries, and performing front desk tasks. Ideal candidates should possess strong computer skills, excellent interpersonal skills, and a high school diploma. The role offers various perks, including health benefits, discounts, and a supportive working environment.