Guest Experience Lead — Hotel Front Desk

Monarch-Casino-Resort-Spa-1; Black Hawk (CO); On-site; USD 26,000 - 30,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Tuition reimbursement

401(k) match

Paid time off

Holiday pay

Team member discounts

Casino bus route subsidy

Job summary

Monarch Casino Resort Spa in Black Hawk, Colorado is seeking a Hotel Front Desk Agent to warmly welcome guests, assist with check-ins and check-outs, and ensure accurate reservation processing.

Ideal candidates have a high school diploma, hotel/resort experience preferred, and excellent communication skills. You should be able to work varied shifts including weekends and holidays and join a team committed to guest satisfaction.

Qualifications

• High School Diploma preferred.
• Previous hotel/resort experience preferred.
• Strong communication and guest service skills.

Responsibilities

• Extend a warm and friendly welcome to guests.
• Manage guest check-ins and check-outs and process payments.
• Provide directions, assist with reservations, and address concerns.
• Answer phone calls promptly and courteously.

Skills

Customer service

Communication

Teamwork

Education

High School Diploma

Job description

Monarch Casino Resort Spa in Black Hawk, Colorado is seeking a Hotel Front Desk Agent to warmly welcome guests, assist with check-ins and check-outs, and ensure accurate reservation processing.

Ideal candidates have a high school diploma, hotel/resort experience preferred, and excellent communication skills. You should be able to work varied shifts including weekends and holidays and join a team committed to guest satisfaction.