Guest Services Agent: Front Desk at a Growing Hotel

Gabriel Group; Sikeston (MO); On-site; USD 21,000 - 22,000; Full time

Job summary

Midas Hospitality is seeking a friendly Front Desk Agent / Guest Services Agent in Sikeston, MO to deliver exceptional guest experiences from check-in to check-out. You will handle reservations, process payments, and promote loyalty programs in a fast-paced hotel setting.

The ideal candidate has strong communication skills, basic computer proficiency, and the ability to learn our PMS system, with flexibility to work mornings, evenings, overnights, weekends, and holidays.

Qualifications

• Strong communication, interpersonal, and problem-solving skills.
• Basic computer skills and ability to learn hotel PMS.
• Experience handling cash, credit card transactions, and maintaining accurate records.

Responsibilities

• Welcome guests with a friendly and professional attitude while completing efficient check-in and check-out procedures.
• Process reservations, modifications, and cancellations according to hotel, brand, and company standards.
• Maintain knowledge of room types, rates, packages, promotions, and availability.
• Utilize upselling techniques and participate in hotel programs to maximize room revenue and guest satisfaction.
• Accurately collect payments, post charges, process credit card transactions, and follow all cash handling procedures.
• Promote and enroll eligible guests into hotel loyalty and rewards programs.
• Respond to guest questions regarding hotel services, amenities, local attractions, dining options, and transportation.
• Resolve guest concerns and service challenges promptly while escalating issues when appropriate.
• Communicate effectively with housekeeping, maintenance, and other hotel departments to ensure guest needs are met.
• Maintain accurate front office records, shift reports, logs, and guest information.
• Complete daily Front Desk procedures including shift checklists, room status reviews, housekeeping communication, and report verification.
• Handle guest mail, packages, messages, and special requests according to hotel procedures.
• Maintain a clean, organized, and professional Front Desk and lobby area.
• Understand emergency procedures and assist during emergency situations as necessary.

Skills

Customer service

Communication

Problem solving

Cash handling

Education

High school diploma or equivalent

Tools

PMS

Job description

Midas Hospitality is seeking a friendly Front Desk Agent / Guest Services Agent in Sikeston, MO to deliver exceptional guest experiences from check-in to check-out. You will handle reservations, process payments, and promote loyalty programs in a fast-paced hotel setting.

The ideal candidate has strong communication skills, basic computer proficiency, and the ability to learn our PMS system, with flexibility to work mornings, evenings, overnights, weekends, and holidays.