Guest Services Agent — Flexible Hours & Career Growth

Distinctive Hospitality Group; Mystic (CT); On-site; USD 25,000 - 28,000; Full time

Benefits offered by this job

Competitive pay

Employee discount on stays

Career growth opportunities

Training and development

Inclusive work environment

Job summary

Hilton Mystic in Mystic, CT is seeking a Guest Service Agent to warmly greet guests, assist with check-in/out, and handle reservations with accuracy and a smile. You will respond to guest requests and provide information about hotel services and local attractions.

The ideal candidate has a high school diploma, strong interpersonal skills, and the ability to multitask in a fast-paced environment. Flexible hours including weekends are required; training and growth opportunities are available.

Qualifications

• High school diploma or equivalent.
• Previous experience in customer service or hospitality is preferred.
• Excellent interpersonal and communication skills.
• Ability to multitask and remain calm under pressure.
• Strong attention to detail and organizational skills.
• Proficient with computer systems and reservation software.
• Available to work flexible hours, including weekends and holidays.

Responsibilities

• Greet and welcome guests, check-in and check-out, handle reservations, and respond to inquiries.
• Provide information about hotel services and local attractions; collaborate with hotel departments to ensure guest satisfaction.

Skills

Customer service

Communication

Multitasking

Attention to detail

Calm under pressure

Computer skills

Education

High school diploma

Tools

Reservation software

Computer systems

Job description

Hilton Mystic in Mystic, CT is seeking a Guest Service Agent to warmly greet guests, assist with check-in/out, and handle reservations with accuracy and a smile. You will respond to guest requests and provide information about hotel services and local attractions.

The ideal candidate has a high school diploma, strong interpersonal skills, and the ability to multitask in a fast-paced environment. Flexible hours including weekends are required; training and growth opportunities are available.