Guest Services Agent — Evening & Weekend Shifts

HIlton Garden Inn KCK; Kansas; On-site; USD 28,000 - 34,000; Full time

Benefits offered by this job

Employee discount

Job summary

Hilton Garden Inn KCK is seeking a friendly front desk agent to welcome guests, check in and check out, and handle guest requests with professionalism. You will be the first point of contact and help ensure a smooth, memorable stay for every guest.

This on-site role includes evening and overnight shifts, a strong emphasis on teamwork, reliable communication, and accurate record-keeping. Previous hotel or customer-service experience is valued, and an Employee discount awaits team members.

Qualifications

• Experience in customer service or front desk roles
• Ability to build rapport with guests
• Strong organizational skills
• Excellent written and verbal communication skills

Responsibilities

• Register and assign rooms to guests
• Confirm phone and online reservations
• Respond to guest needs, requests, and complaints
• Collect payment from departing guests
• Keep records of occupied rooms and guests
• Communicate pertinent guest information to designated departments

Skills

Front desk

Customer service

Communication

Organization

Job description

Hilton Garden Inn KCK is seeking a friendly front desk agent to welcome guests, check in and check out, and handle guest requests with professionalism. You will be the first point of contact and help ensure a smooth, memorable stay for every guest.

This on-site role includes evening and overnight shifts, a strong emphasis on teamwork, reliable communication, and accurate record-keeping. Previous hotel or customer-service experience is valued, and an Employee discount awaits team members.