Front Desk Dothan, AL

Ram Hotels; Dothan (AL); In loco; USD 17.000 - 22.000; Tempo pieno

Vantaggi offerti da questo lavoro

Competitive salary

Employee discounts on hotel rooms and

Opportunities for advancement within a

Descrizione del lavoro

Ram Hotels in Dothan, Alabama seeks a friendly Front Desk Agent to handle reservations, guest check-ins/outs, and inquiries. The role requires strong customer service, solid communication, and the ability to multitask in a fast-paced environment. Evening and weekend availability is a plus to ensure smooth guest experiences.

Proficiency with MS Office and reservation systems is preferred, and staff are supported in professional development and career growth within the company.

Competenze

• Previous front desk or customer service experience preferred
• Excellent communication and interpersonal skills
• Ability to multitask and handle a high-volume workload
• Proficiency with computer systems and reservation software

Mansioni

• Manage reservations and check guests in and out using a computerized system
• Handle guest requests, such as booking tours or making restaurant reservations
• Assist with check-in and check-out processes, including handling payments and issuing keys
• Answer phone calls and respond to online inquiries in a timely and professional manner
• Assist with organizing and setting up events and meetings
• Handle guest complaints and concerns with grace and professionalism
• Perform light cleaning duties, such as wiping down counters and restocking supplies
• Other duties as assigned

Conoscenze

Customer service

Communication

Multitasking

Microsoft Office

Reservation systems

Strumenti

Reservation software

Descrizione del lavoro

Introduction:

We are seeking a friendly and professional Front Desk Agent to join our team at our hotel. The Front Desk Agent will be responsible for managing reservations, checking guests in and out, and assisting with any needs or requests they may have during their stay. The successful candidate will have excellent customer service skills and be able to work efficiently in a fast-paced environment.

Responsibilities:

• Manage reservations and check guests in and out using a computerized system

• Handle guest requests, such as booking tours or making restaurant reservations

• Assist with check-in and check-out processes, including handling payments and issuing keys

• Answer phone calls and respond to online inquiries in a timely and professional manner

• Assist with organizing and setting up events and meetings

• Handle guest complaints and concerns with grace and professionalism

• Perform light cleaning duties, such as wiping down counters and restocking supplies

• Other duties as assigned

Qualifications:

• Previous experience as a front desk agent or in a customer service role is preferred

• Strong communication and interpersonal skills

• Ability to multitask and handle a high-volume workload

• Proficiency with computer systems and software, such as Microsoft Office and reservation management systems

• Flexibility to work evenings, weekends, and holidays as needed

Perks:

• Competitive salary

• Employee discounts on hotel rooms and amenities

• Opportunities for advancement within the company

• Professional development opportunities

• Positive and supportive work environment