Guest Services Agent — Elevate Guest Experience in NYC Hotel

Hilton; New York (NY); On-site; USD 45,075 - 60,090; Full time

Benefits offered by this job

DailyPay access

Medical Insurance for family

Mental Health Resources

Best-in-Class Paid Time Off (PTO)

Go Hilton travel discount program

401(k) matching

Employee stock purchase program (ESPP)

Debt-free education access

Career growth and development

Job summary

A prestigious hotel chain is seeking an experienced Guest Service Agent for their Tempo New York Times Square location. The ideal candidate must demonstrate strong hospitality values and have full availability, including nights and weekends. Responsibilities include greeting and registering guests, resolving inquiries, and maximizing room occupancy through up-selling techniques. This entry-level role offers an opportunity to work in a dynamic hotel environment, contributing to guest satisfaction.

Qualifications

• Experience as a Guest Service Agent required.
• Ability to work nights, weekends, and holidays.
• Knowledge of hotel information and up-selling techniques.

Responsibilities

• Greet and register guests, checking them out.
• Input and retrieve information from the computer for registration processes.
• Handle guest inquiries and resolve issues in a timely manner.
• Use up-selling techniques to maximize room occupancy.

Skills

OnQ experience

Full availability

Customer Focus

Hospitality

Job description

A prestigious hotel chain is seeking an experienced Guest Service Agent for their Tempo New York Times Square location. The ideal candidate must demonstrate strong hospitality values and have full availability, including nights and weekends. Responsibilities include greeting and registering guests, resolving inquiries, and maximizing room occupancy through up-selling techniques. This entry-level role offers an opportunity to work in a dynamic hotel environment, contributing to guest satisfaction.