Guest Service Agent - Tempo New York Times Square

Hilton; New York (NY); On-site; USD 45,075 - 60,090; Full time

Benefits offered by this job

DailyPay access

Medical Insurance for family

Mental Health Resources

Best-in-Class Paid Time Off (PTO)

Go Hilton travel discount program

401(k) matching

Employee stock purchase program (ESPP)

Debt-free education access

Career growth and development

Job summary

A prestigious hotel chain is seeking an experienced Guest Service Agent for their Tempo New York Times Square location. The ideal candidate must demonstrate strong hospitality values and have full availability, including nights and weekends. Responsibilities include greeting and registering guests, resolving inquiries, and maximizing room occupancy through up-selling techniques. This entry-level role offers an opportunity to work in a dynamic hotel environment, contributing to guest satisfaction.

Qualifications

• Experience as a Guest Service Agent required.
• Ability to work nights, weekends, and holidays.
• Knowledge of hotel information and up-selling techniques.

Responsibilities

• Greet and register guests, checking them out.
• Input and retrieve information from the computer for registration processes.
• Handle guest inquiries and resolve issues in a timely manner.
• Use up-selling techniques to maximize room occupancy.

Skills

OnQ experience

Full availability

Customer Focus

Hospitality

Job description

Overview

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The Tempo New York Times Square is looking for a Guest Service Agent to join our team.

This stunning property features 661 rooms with floor‑to‑ceiling windows, offering views of the city and lights of Times Square. The sky lobby, located on the 11th floor, includes communal working spaces as well as a fitness centre and hydration station.

The ideal candidate for this role will have experience working as a Guest Service Agent, OnQ experience, full availability—including nights, weekends, and holidays—and experience working at a similar size property.

Shift Pattern

Full availability is needed for this role.

Pay Range

$32.72 - $43.62 / hour

Benefits

• Access to your pay when you need it through DailyPay
• Medical Insurance Coverage – for you and your family
• Mental Health Resources
• Best‑in‑Class Paid Time Off (PTO)
• Go Hilton travel discount program
• Supportive parental leave
• Matching 401(k)
• Employee stock purchase program (ESPP) – purchase Hilton shares at 15% discount
• Debt‑free education: Access to a wide variety of educational credentials (ex. college degrees, high school completion, English‑language learning, digital literacy, professional certificates and more)
• Career growth and development
• Team Member Resource Groups
• Recognition and rewards programs
• Available benefits may vary depending upon property‑specific terms and conditions of employment and the terms of the collective bargaining agreement if applicable.

Responsibilities

As a Guest Services Agent, you would be responsible for greeting and registering guests and checking guests out of the hotel in.

• Greet guests and complete the registration process including inputting and retrieving information from the computer, confirmation of guest information and room rate, selection of rooms, coding electronic keys, promoting marketing programs, providing a welcome packet, and ensuring guests know location of room and/or has a bell person accompany them.
• Assist guests with check‑out including ensuring rooms and services are correctly accounted, using the point‑of‑sale system, handling money, processing credit and debit cards, accepting and recording various forms of payment, converting foreign currency, making change and processing gift certificates and cards.
• Demonstrate a thorough knowledge of hotel information including room categories, room rates, packages, promotions, the local area and other general product knowledge and answer guest questions and inquiries.
• Use up‑selling techniques to promote hotel services and facilities and to maximize room occupancy.
• Respond to guest inquiries and requests and resolve issues in a timely, friendly, and efficient manner.
• Field guest complaints, conduct research and resolve and negotiate solutions for guest satisfaction.
• Receive, input, retrieve and relay messages to guests.

Qualifications

We look for demonstration of Hilton values such as Hospitality, Integrity, Leadership, Teamwork, Ownership, and Now.

In addition, we seek attributes including Quality, Productivity, Dependability, Customer Focus, and Adaptability.

Company Overview

One of the most recognized names in the industry, Hilton Hotels & Resorts offers travelers a world of authentic experiences. Hilton remains an innovative, forward‑thinking hospitality leader by offering best‑in‑class products, services, and amenities to ensure that every guest feels cared for, valued and respected. From inaugural balls and international award galas to business events and personal moments, Hilton is where the world makes history, closes the deal, toasts special occasions, and gets away from it all.

Work Locations

Tempo New York Times Square

Schedule

Full‑time

Brand

Tempo by Hilton

Job Category

Guest Services, Operations, and Front Office

Senior Level

Entry level

Employment Type

Full‑time

Job Function

Other

Industries

Hospitality