Guest Services Agent — Create Memorable Welcomes

Pyramid Global Hospitality; Nashville (TN); On-site; USD 22,000 - 31,000; Full time

Job summary

Pyramid Global Hospitality's Hotel Fraye Nashville invites motivated individuals to join our Guest Services team. As a Guest Services Agent, you will greet guests, assist with bags, and guide them to the front desk while sharing knowledge about the property and local area.

You will interact with guests from around the world, create memorable first impressions, and contribute to a warm, efficient experience. We value teamwork and a friendly, proactive approach in a fast-paced environment.

Qualifications

• Minimum 1 year in a customer service role with high guest interaction.
• Must have a valid driver's license with no major infractions for 6 months.
• Hospitality experience is a plus.

Responsibilities

• Greet guests and provide a warm welcome upon arrival.
• Assist guests with luggage and guide them to the front desk and their room.
• Provide information about hotel amenities and local area.

Skills

Customer service

Communication

Teamwork

Guest interaction

Problem solving

Job description

Pyramid Global Hospitality's Hotel Fraye Nashville invites motivated individuals to join our Guest Services team. As a Guest Services Agent, you will greet guests, assist with bags, and guide them to the front desk while sharing knowledge about the property and local area.

You will interact with guests from around the world, create memorable first impressions, and contribute to a warm, efficient experience. We value teamwork and a friendly, proactive approach in a fast-paced environment.