Front Desk Supervisor — Lead Guest Experience

Pyramid Global Hospitality; Nashville (TN); On-site; USD 22,000 - 31,000; Full time

Job summary

Pyramid Global Hospitality is a leading hospitality management company with a portfolio of more than 200 hotels and resorts and over 18,000 associates across the United States, Caribbean, and Europe. Hotel Fraye Nashville is part of the Pyramid portfolio, offering 200 guest rooms and 6,000 sq ft of meeting space in Midtown Nashville.

We are looking for a Front Desk Supervisor to lead a dynamic team, deliver exceptional guest service, and collaborate with maintenance and housekeeping to ensure a

Qualifications

• Must be available to work a flexible schedule to include nights, weekends and holidays.
• High school diploma or equivalent required.
• Previous hotel or resort experience preferred.
• Strong desire to impact others, outgoing personality.
• Excellent verbal and written communication skills.
• Ability to work in a fast-paced setting and stand for the shift duration.

Responsibilities

• Help guests discover their Wanderlust experience.
• Provide exceptional customer service with engagement and genuine interest.
• Check guests in with proper credit, note special requests, and ensure accurate information.
• Resolve issues and WOW guests through recovery when needed.
• Supervise daily shift process and ensure adherence to SOPs.
• Pre-assign rooms including VIPs, repeat guests, packages and special requests.

Skills

Flexible schedule

Strong communication

Computer skills

Verbal and written communication

Fast-paced environment

Ability to stand for long shifts

Education

High school diploma or equivalent

Job description

Pyramid Global Hospitality is a leading hospitality management company with a portfolio of more than 200 hotels and resorts and over 18,000 associates across the United States, Caribbean, and Europe. Hotel Fraye Nashville is part of the Pyramid portfolio, offering 200 guest rooms and 6,000 sq ft of meeting space in Midtown Nashville.

We are looking for a Front Desk Supervisor to lead a dynamic team, deliver exceptional guest service, and collaborate with maintenance and housekeeping to ensure a